Program Director

Who is Riverbend?

Riverbend provides top tier addiction recovery treatment, behavioral health services, and community re-entry services.

At Riverbend, we are devoted to providing the highest quality care to those we serve and to assemble a professional and compassionate, determined, yet patient employee team to deliver exceptional service.

Our Culture:

Mission first: Our mission is simple, but not easy. Deliver the highest level of professional and compassionate care to all we serve, whether they require addiction services, sober housing, outpatient clinical care, outreach services, community re-entry services, or any other needs that we may be able to deliver.

Cooperative Teamwork: Our mission is not easy, but when a team works together, anything is possible. We strive to assemble and operate efficient and caring teams to operate all our programs. We believe in collaboration, both for its problem-solving effectiveness, but we also value the comfort and perseverance that belonging to a strong team brings to the employee experience. It is more joyful and rewarding to go to work when you trust and care about the people you work with, and they trust and care about you.

Continuous Learning: Everyone brings skills to their job. At Riverbend, we want to keep building those skills and add new ones. Developing skills requires a humble, yet bold attitude. We only learn when we accept that we can always learn more, which requires humility. Still, we want all employees to be bold by exercising the skills that they do have. Whether you come to Riverbend at the beginning of your employment journey, or you are a seasoned professional, we believe in developing your skill to the next level.

The Opportunity

The Program Director is an intergral part of how our residentials operate and much our clients feel at home in them. As the program Director you will be responsible for all administrative, managerial, and personnel-related functions of the program. As well as fiscal management and oversight of the program.

PRIMARY RESPONSIBILITIES:

• Supervise the staff positions of Clinical Director, House Coordinator, Recovery Specialist, Direct Care, Awake Overnight, and ancillary volunteers.
• Develops and manages the weekly staff schedule to meet DPH licensing standards and ratio for the program model.
• Assists with the oversight and monitoring of Medication Administration program; proper storage and security, updated information, accountability of medication counts and documentations per regulatory standards.
• Coordinates the scheduling of staff trainings to meet regulatory requirements and manages staff training documentation to maintain current compliance.
• Oversees the House Coordinator in coordinating the facilitation of daily/weekly client household chores.
• Assuring Safe Serve certificate, Board of Health inspection and the town of Lawrence certifications are current and maintaining compliance.
• Personnel management, including the hiring, training, and orientation of new staff.
• Oversee Clinical Director in the supervision of case managers and all case management responsibilities, including all EHR documentation.
• Oversee Clinical Director in billing and authorizations to ensure proper financial records and insurance reimbursement for services rendered.
• Oversee Clinical Director in development of programming.
• Complete performance evaluations for direct reports.
• Assist Intake Coordinator and Clinical Director with the oversight and facilitation of referral/waitlist/intakes.
• Monthly DPH contract billing submitted to CFO or Riverbend designee.
• Provide staff supervision to direct reports
• Manage and approve weekly staff timesheets, and submit them promptly.
• Maintain current Policy and Procedure manuals on-site per DPH regulations.
• Purchasing and ordering office and household supplies, as deemed necessary.
• Oversee the House Coordinator in Facilitating and coordinating the food shopping for the program.
• Monitor and facilitate self-preservation regulatory standards for clients.
• Oversight of the physical environment and maintenance in coordination with landlords and departments to comply with safety standards.
• Assists with client chart reviews for internal quality assurance.
• Provide Crisis Intervention (client and programmatic issues).
• Utilizing overdose and prevention training (Narcan) if needed.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelor’s Degree in Human Services, Addictions, Psychology, or related field, required.
• Minimum of 5 years of supervisory experience working in the Addiction Recovery field.
• Excellent organizational, training, and time management skills
• Strong verbal & written communication skills
• Working knowledge of MS Word & Excel and Electronic Health Records.

ORGANIZATIONAL RELATIONSHIP:

• Directly reports to the Division Director of Residential Services
• Direct Reports of this position are House Coordinator, Recovery Specialist, Direct Care, Awake Overnight, and Ancillary volunteers.

The position has on-call responsibilities. As part of this position, the Program Director will have direct or incidental contact with clients served by Riverbend. A successful CORI check is required.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Have you worked for Riverbend (formally known as Lowell House) in the past?

Education:

• Bachelor's (Required)

Experience:

• Addiction counseling: 4 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $65,000