Account Manager - Inside Sales

Job Description

We are looking for an Account Manager to join the Riverhawk team. This is an opportunity to join a well-established local company and contribute to the success of the business through supporting the customers who depend on us for industrial supplies. As an Account Manager you will play a vital role in helping our customers place orders and support customer requests related to their orders. This role will start with training as an Account Manager for the counter in our showroom where you will work with customers face-to-face, on the phone and through email.

Key responsibilities for Account Managers:

- Support requests for quotes from customers which includes preparing quotes, incorporating feedback from customers and converting quotes to sales orders

- Research products for customers and ask appropriate questions to ensure we are helping them buy the right item

- Review inventory needs to fill orders and generate procurement orders for special non-stock items when needed

- Work with Account Executives to build strong relationships with accounts and foster growth

- Emphasis on serving existing customers; no cold calling

Job Qualifications

The ideal candidate for this position will possess the following skills and abilities:

- Strong customer service/support skills (e.g., empathy, care, going above and beyond for customers)

- Excellent written and oral communication skills

- Ability to build rapport and relationships with customers

- Extremely detailed-oriented; able to capture and keep track of key information

- Strong work ethic and ability to self-motivate to complete tasks

- Self-directed while demonstrating time management and multi-tasking skills

- Organized, flexible and able to appropriately prioritize competing priorities

- Sound decision making skills with the ability to navigate through ambiguity

- Ability to work under pressure and meet tight deadlines in a fast-paced work environment

- Strong technical skills with proficiency or the ability to become proficient in Microsoft Word, Excel, Power Point, Outlook, Notion, Slack and Inform

- Team player who brings a positive attitude

Preferred qualifications:

- Demonstrated success in prior customer service, customer support or sales role

- Existing knowledge of industrial tools and consumables, metalworking, or welding

Requirements

A high school diploma is required and a four-year degree is preferred. Applicants must consent to a background check and drug screening. Physical requirements include lifting 25lbs., climbing ladders, and standing for long periods.

Schedule and Compensation

This is a salaried and non-commission based role, with the opportunity over time to earn more based on company and individual performance. The typical schedule will be Monday- Friday 8am-5pm at our Mulberry, FL location.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Application Question(s):

• Can you meet all of the physical requirements listed in this posting?
• Are you willing to undergo a background check, in accordance with local law and regulations?
• Are you willing to pass a drug test, in accordance with local law and regulations?
• Are there any factors that would influence your ability to safely meet the physical requirements listed in this posting?
• The information provided by you in this assessment will be used to assess whether you can meet the qualifications and requirements of this job. Is all information provided by you true and accurate?

Ability to Relocate:

• Mulberry, FL 33860: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $27