What are the responsibilities and job description for the Branch Manager I or II position at Rivermark Community Credit Union?
Join our team
Rivermark Community Credit Union and Advantis Credit Union officially merged in 2024, coming together for good as Rivermark Community Credit Union. Our united mission is to be the leader in fostering financial wellness for our members and the community across Oregon and SW Washington, including historically marginalized and underserved populations.
Rivermark is committed to transforming lives and communities together. So, if youre looking for a career where meaningful work, inclusion, value, and recognition are paramount, then you belong here.
Our commitment to inclusion
Rivermark celebrates differences and fosters an environment where individuals can show up every day as their authentic selves. Its part of our fundamental commitment to a culture of belonging for our employees, members, and community partners. See what inclusion looks like at Rivermark and learn more on our website.
Primary responsibilities:
- Provides leadership to create a high-performing, creative, and collaborative work environment. Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employees strengths, developmental needs, and career goals.
- Coaches and develops staff, manages performance to achieve branch sales and service goals, and creates positive employee experience. Fosters a team environment where all staff are encouraged to share ideas and best practices for operational excellence.
- Ensures the effective and efficient performance of branch operations. Monitors key performance indicators (KPIs) to ensure the branch is meeting performance benchmarks. Effectively make decisions based on individual branch needs.
- Actively engages and participates in business development activities within the community by participating in local chambers, rotary clubs, business associations, charitable events, and civic organizations. Collaborates with business owners and community leaders to promote the credit unions presence and services.
- Ensure the branch is adequately staffed to meet members needs. Promote a culture of continuous learning and improvement to ensure staff are equipped to handle evolving operational demands. Encourage a team environment where ideas and best practices are shared to ensure operational excellence. De-escalates common and routine member situations without assistance. Escalates more complex situations to higher level peer or direct manager.
- Continuously review processes and procedures to ensure efficiency and productivity. Ensure the branch complies with regulatory requirements and credit union policies.
- Maintains a strong knowledge of current trends and developments in the financial services industry and shares relevant materials with others to ensure competitive advantage and support market success.
Must Haves:
- Bachelors degree. An equivalent combination of education and experience will be considered in lieu of a degree.
- Minimum of one year progressive management/leadership experience. Minimum of three years financial institution experience in a branch environment required.
- Ability to relate management goals and objectives to budgets and action plans, while focusing on increasing profitability and maintaining superior member service.
- Proven ability to lead and motivate in a sales and service environment.
- Thorough knowledge of operations to coordinate daily functions and to resolve employee and member issues, including negotiable instruments, cash handling and security. Understanding of audits, compliance, fraud and loss.
Nice to Haves:
- Bilingual skills a plus.
We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefits page to learn more.
Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.
