What are the responsibilities and job description for the IT Help Desk Support position at Rivers Agile?
Rivers Agile specializes in building software products for other small- to medium-sized businesses. As a “product company for hire,” we form into small teams tasked with the full lifecycle development of a software product. Our engineers are the heart of that. We seek engineers who are lifelong learners, passionate about their craft, and defined by their unique personality, experience, and style.
Location: this position requires onsite work 4 days per week (on average) in Richlands, VA. Candidates must be local or willing to relocate.
Technical skills:
- 2 years of experience in an IT support role or an adjacent industry supporting customers
- Excellent problem solving skills paired with customer focus
- Strong knowledge of the Windows operating system as a user and administrator
- Knowledge of end user computer hardware and the ability to diagnose common issues
- Ability to assist users with computer management tasks, ensuring optimal performance of company devices
- Proficiency with the Microsoft Office suite, Microsoft 365, and familiarity with how it is managed for enterprise environments
- Knowledge of Active Directory, Entra, MDM, hypervisor technologies (Microsoft, VMWare, etc.), VDI solutions (Microsoft, Citrix, etc.) and cloud platforms (Azure, AWS)
- Familiarity with networking, including TCP/IP, firewalls, wifi infrastructure, and troubleshooting utilities
- Experience with support ticketing systems
Other expectations:
- Bachelor’s or Associate’s degree in Information Technology or similar, or equivalent experience
- CompTIA A certification is a plus
- Demonstrates accountability to internal and external customers, supporting their needs with maturity and professionalism even when they are frustrated or wrong
- Takes ownership of their responsibilities and demonstrates integrity, work ethic, professionalism, and diversity in working with others
- Adapts to change and ambiguity in a resourceful, positive, and professional manner
- Applies technical and industry knowledge to offer creative and relevant solutions to our clients
Package: salaried position, bonus program, full benefits (medical, dental, vision, supplementary), holidays, paid time off, 401(k) plan, good work-life balance.