Bartender Martoranos Full Time

Summary: Prepares drinks for guests and servers in Martorano's Prime.

Engagement Expectations

We Believe That Team Member Engagement Is The Basis For a Great Culture And Superior Guest Service. During Every Interaction, We Display Three Behaviors

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation
  
  

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Sets the bar for service, properly detailing all table accompaniments.
• Assist host in seating guest at beginning of shift and as needed.
• Acknowledging and greeting guests by name when possible, and develops a rapport with guests.
• Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
• Describes dinner features as needed, including menu changes and daily additions.
• Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
• Accurately enters orders into the point of sale.
• Previous to each course ensures that appropriate service items are on the table and that they are clean.
• Ensures that bar is properly maintained at all times, and is consistently aware of progress of tables.
• Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner.
• Including serving wine and champagne in the appropriate manner.
• Clears plates, crumbs bar with a napkin after clearing all plates.
• Offers dessert and espresso after dinner cordials and ensures proper service.
• Follows through on special requests.
• Responsible for all aspects of the dining experience and must communicate well with back waiter, kitchen, hosts, and management.
• Presents check and handles payment in a timely fashion that is appropriate for each meal period.
• Bids guest farewell.
• Responsible for ensuring bar stations are completely stocked prior to and at the end of the night.
• Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Follows Martorano's standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?" Maintain a safe and sanitary workplace.
• One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
• Helps other team members when needed.
• Performs necessary cleaning and organizing, as needed including adhering to proper sanitation procedures.
• Follows proper procedure for comp process. Checks out with management before going home.
• Maintains Martorano's uniform in good condition and reports to work in authorized uniform as mandated by Martorano's.
• This includes maintaining a clean and well-groomed appearance in compliance with Martorano's dress code standards.
• Performs related work as requested
• All other duties as assigned.
  
  

Qualifications (Knowledge, Skills, And Abilities)

• 2 years' experience in a bar, lounge, or full service restaurant
• Excellent communication skills.
• Ability to perform basic math.
• Being able to effectively maintain working relationships with staff and other departments.
• Full knowledge and understanding of Martorano's rules, policies and procedures.
• Must possess the disposition to have fun at work and display that spirit to our guests.
• Ability to read, write, and communicate verbally in English.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.
  
  

Physical and Mental Demands

• Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.