What are the responsibilities and job description for the Director of Cage and Count position at Rivers Casino Philadelphia?
Summary: Responsible for directing the cage and credit functions.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Oversees the cage and casino credit operations.
- Ensures all departmental and company policies and procedures are followed.
- Ensures an accurate balance of cash in bankroll.
- Manages gaming related activities, including markers and chip inventory.
- Responsible for training associates on proper cage/credit procedures.
- Investigates and resolves customer issues.
- Ensures staffing is adequate to provide superior guest service and maintain controls.
- Demonstrate a thorough knowledge of all Cage areas and cage equipment.
- Maintain paperwork flow regarding credits and debits.
- Determines applicant’s credit worthiness by approving or denying credit requests up to approved limits.
- Maintains casino credit records as they relate to changes to the limit or disruption of credit privileges.
- Display a thorough knowledge of all Title 31 and Pennsylvania Gaming Regulations and ensures department compliance.
- Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
- Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Demonstrate thorough understanding of fraud prevention and credit scams.
- Ability to extend complementary services in accordance with the approved comp matrix.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- Bachelor’s degree in accounting, business or related field preferred.
- Five or more years’ casino experience in operating cage departments preferred.
- Excellent customer service and interpersonal skills.
- The ability to motivate staff through a teamwork approach.
- Proven leadership skills that include delegating as needed.
- Excellent communication skills, both written and oral.
- Must be able to work flexible schedule, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to see, talk, hear, sit and use hands to finger, handle or feel.
- Must occasionally lift and/or move up to 25 pounds.
- Able to interact with others while maintaining a positive and courteous demeanor
