What are the responsibilities and job description for the Shift Manager Dual Rate Surveillance position at Rivers Casino Philadelphia?
Summary: Supervises Surveillance Officers while performing electronic and visual surveillance of gaming operations.
Engagement Expectations
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Engagement Expectations
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Surveillance Officers are functioning as Surveillance Shift Managers in this position.
- A Surveillance Officer may fill the role of a Dual-Rate Surveillance Shift Manager in the absence of a Surveillance Shift Manager and will not perform the normal duties of a Surveillance Officer during the same day.
- When assigned, supervises and manages Surveillance Officers.
- Ensures staff complies with approved Surveillance policies and procedures.
- Prepares shift and other reports.
- Performs electronic and visual surveillance of gaming floor, casino cage, count rooms and other areas designated for surveillance.
- Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations.
- Notifies and involves management of suspicious or illegal activities.
- Cooperates with regulatory personnel and agencies as directed.
- Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations.
- Trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Performs other duties as assigned.
- Must be 18 years of age or older.
- High school diploma or equivalent. .
- Three or more years related experience.
- Knowledge of electronic surveillance systems software.
- Surveillance experience preferred.
- Good computer skills required.
- Must be able to train employees on the computer.
- Possess a thorough understanding of all surveillance activities necessary for a secure casino operation.
- Excellent interpersonal and verbal and written skills are essential.
- Ability to obtain and maintain all necessary licensing.
- Regularly required to see, talk and hear; use hands to finger, handle, or feel.
- Must occasionally lift up to 25 pounds.
- Available to work flexible shifts, weekends and holidays
- Able to interact with others while maintaining a positive and courteous demeanor.
- Must be able to work in pressure situations and be self-motivated
- Must possess sound and mature judgment
