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Restaurant Server- Crossings Cafe

Rivers Casino Portsmouth
Portsmouth, VA Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/22/2025

Job Summary:

Take food/beverage orders, serves food and beverages to customers in a friendly, efficient, and professional manner while ensuring a positive experience for all customers.


Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Serves customers as part of a team by anticipating their needs
  • Performs beverage set-up, running side work and closing duties
  • Possess extensive knowledge of the restaurant’s menu and wine list, including daily specials
  • Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages
  • Checks identification to ensure customers are using players cards issued to them and no one else
  • Pushes in empty chairs at slot machines and table games areas of the casino floor
  • Computes customer checks, operates the POS system, and accepts payments
  • Reports tips for each shift
  • Maintains bar and restaurant safety and sanitation standards
  • Possess awareness of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns
  • Attends all pre-shift meetings ready to “listen and learn” and share ideas
  • Assists with cleanliness of the casino property Front and Heart of House
  • Performs all other duties as assigned

Minimum Education and Experience Requirements:

  • Must be 21 years or older
  • High school diploma or equivalent
  • One year or more related experience
  • Must have alcohol certification or be able to obtain within 120 days of employment
  • Ability to obtain and maintain all necessary licensing
  • Ability to successfully fulfill the pre-employment process
  • Must be available to work flexible shifts, weekends, and holidays

Certifications, Licenses, and/or Registrations:

  • Gaming license/registration as required by the Virginia Lottery.

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills, with particular attention to quality and detail.
  • Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.

Physical Requirements:

  • Regularly required to stand and walk for long periods of time; use hands to handle, or feel and reach with hands and arms
  • Must occasionally lift and lift to 50 pounds
  • Frequently required to stoop, crouch, or kneel
  • Ability to interact with others while maintaining a courteous and positive demeanor
  • Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

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