Security Officer

Job Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Duties/Responsibilities:

• Provides exceptional customer service to guests at all times.
• Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents.
• Prevents underage gambling via access to the casino floor by following identification verification procedures.
• Interviews guests and employees when security incidents occur.
• Contacts shift manager and/or supervisor when security situations require intervention beyond scope of authority.
• Obtains assistance for accident victims.
• Assists management in emergency situations.
• Writes detailed security reports.
• Answers security calls and dispatches officers to assist per departmental standards and protocols.
• Responds to emergencies in accordance with established procedures.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Six months security experience preferred.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Virginia Unarmed Security License

Knowledge, Skills, and Abilities:

• Must be able to form and build long-standing relations with established and new guests/players.
• Excellent oral and written communication skills.
• Ability to communicate with team members and guests.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.
• Able to work with others while maintaining a positive and professional demeanor.

Physical Requirements:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Frequently required to stoop, and kneel.
• Must occasionally move and lift up to 25 pounds.