What are the responsibilities and job description for the Banquet Server On Call position at Rivers Casino?
Summary : Serves food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers.
Engagement Expectations :
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors :
Smile, display energy and open body language
Proactively greet team members and guests, initiating interaction to provide service
Always use a positive parting remark to end the conversation
Essential Job Functions :
Serves customers as part of a team by anticipating their needs, initiating conversation, offering
assistance and advice and remembering that "the customer is always right".
Performs dining room set-up, running side work and closing duties.
Possess extensive knowledge of the restaurant's menu and wine list, including daily specials.
Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
Checks identification to ensure customers are using players cards issued to them and no one else.
Participates in table and dining room clean up.
Computes customer checks, operates the POS system and accepts payments.
Reports tips for each shift.
Maintains dining room safety and sanitation standards.
Possess awareness of potential hazards, which could cause, but are not limited to, slipping, ripping, falling or burns.
Arrives for each shift on time and in full uniform.
Attends all pre-shift meetings ready to "listen and learn" and share ideas.
Avoids leaving work area during peak periods.
Keeps a clean and professional appearance at all times.
Passes general information and departmental tests.
Performs all other duties as assigned.
Qualification :
Must be 18 years or older.
High school diploma or equivalent.
Six months or more related experience.
Must be available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands :
Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Ability to communicate verbally with other kitchen staff in fast-paced environment.
Must occasionally lift and / or move up to 50 pounds.
Able to work with others while maintaining a positive and professional demeanor.
Regularly required to stoop or kneel and stand for long periods of time.
Regularly required to move with a sense of urgency, including pivoting and shuffling.
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