Director Cage and Credit

Essential Duties and Responsibilities:

• Responsible for managing and promoting the success of Cage, Count, & Credit.
• Responsible for granting credit within the approved limits. Demonstrate thorough understanding of fraud prevention and credit scams.
• Explain the Rush Rewards and Credit program to guests and demonstrate the value and benefits.
• Resolve guest concerns and complaints via proper investigation, referral, and follow-up Communicate all information to the highest leader of the department/division.
• Work with operational areas to better serve guests and resolve guest concerns/complaints and to better align processes.
• Verify valid/acceptable photo ID in accordance with Rivers Casino/PGCB standards with every transaction.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. Able to answer questions about the Complimentary privileges issued within prescribed limits in accordance with the approved Comp Matrix.
• Thorough knowledge and understanding of systems and software for all locations.
• Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
• Attend and actively participate in Special Events, Company and Leadership Meetings.
• Maintain a working knowledge of company’s facilities and special events and promotions.
• Effectively communicate department goals, operations, events/promotions, audit, and compliance information to staff via departmental meetings, individual meetings, email, letters, memorandums, shift reports, and phone calls.
• Work closely with the Pennsylvania Gaming Control Board agents and the Compliance department to ensure proper policies and procedures are followed
• Seek out, maintain and grow relationships with vendors. Look for opportunities to increase revenue and decrease operational expense.
• Assist in training all Team Members and cross training all operational areas.
• Prepare administrative paperwork and distribute to appropriate departments and personnel.
• Fully understand the Casino Purchasing process, buying process, and knowledge of the software.
• Prepare and understand exception reporting, audit information and regulatory compliance
• Generate and submit schedules.
• Monitors, evaluates and consults gaming departments, casino hosts about guest development on credit and credit dispositions.
• Ensures tight security is maintained in all areas, with all unattended cash drawers and cabinets locked, and out of reach of unauthorized personnel.
• Monitors key control computerized credit system and safekeeping.
• Verify various types of payouts (drawing winners, tournament winners).
• Responsible for proper audit trails and regulatory compliance. Work with Finance to ensure all processes are correctly in place.
• Review and update internal controls as needed to better suit business processes.
• Prepares and administers reviews based on the company format.
• Maintain adequate staffing levels to ensure coverage during weekends, special events, and promotions, etc. Look for opportunities to review labor needs.
• Effectively manage department personnel through planning, hiring, directing and assigning work; address employee complaints and resolve conflicts, provide coaching, counseling and disciplinary action as needed, give feedback on employee performance through the evaluation process and regular one on one meetings.
• Demonstrate analytical abilities and critical thinking skills to determine the root of issues and independently determine and implement solutions to such issues.
• Maintain thorough knowledge of all Title 31 and Pennsylvania Gaming Regulations and ensure department compliance with the same.
• Maintain financial paperwork accurately, verify all transactions as needed. Create and review department budgets.
• Represent the company in a professional capacity at external functions, special events, concerts, promotions, etc.
• All other additional duties as requested or assigned.

Qualifications: (Knowledge, Skills, and Abilities):

• Three to Five years management experience needed.
• Must have superior organizational skills and the ability to actively plan, manage and prioritize multiple projects simultaneously.
• Must demonstrate accountability and have the performance measured on contribution to business results.
• Must demonstrate business intelligence, stays current with the casino industry news and understands how what happens in general public and casino industry affects the Casino, the Casino Marketplace and the Casino competition.
• Must have experience resolving problems decisively and timely, adapting to changes as well experience determining when senior leadership assistance is necessary for problem solving.
• Must demonstrate their commitment to the culture of Rivers Casino and demonstrate leadership skills, inspiring and driving team members to go beyond the expected, develop people to be their personal and professional best.
• Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members.
• Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino gaming floor.
• Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.
• Must be able to remain in a stationary position for a majority of an entire shift.
• Must be able to traverse through the Casino to arrive at assigned locations.
• Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Must be able to lift and/or move objects up to 25 lbs.
• Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, Micros, Player tracking/casino management software, Financial Data ), procedures and regulatory requirements.
• Must be able to constantly and accurately communicate effectively and politely in spoken English with Team Members and guests to answer questions, provide information and check for guest satisfaction or Team Member understanding.
• Must be able to utilize a point of sale system, handle cash and other financial transactions quickly and accurately.
• Must be able to successfully fulfill the pre-employment process.
• Must be able to work flexible shifts and days, including weekends and special events/promotions.
• Must obtain and maintain all necessary licensing.