Manager Marketing

POSITION SUMMARY: Manages the research, development, planning, execution and evaluation of all promotions, events and entertainment at Rivers Casino – Des Plaines. Manages all aspects of promotions and events, from the beginning planning stages, to execution of all details for the insurance of a successful event, through completion of the event and clean-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the introduction and development of gaming and non-gaming customers

to Rivers Casino – Des Plaines via successful promotional and entertainment events.

• Responsible for helping to present ideas to expand the Rivers Casino – Des Plaines brand

and consideration set beyond strictly gaming assets. Utilizes promotional and

entertainment opportunities to support the Rivers Casino – Des Plaines brand.

• Adept at guerrilla and social marketing techniques, utilizes “non-traditional” marketing

tools to generate buzz within the community and attendance at events.

• Guides and ensures proper implementation of all new entertainment and promotional

strategies to ensure that they are successful while providing a high level of return on

investment

• Point person on property for all events, entertainment and promotions. This includes

coordination with all vendors and on-property personnel prior to the event, day-of the

event and during the event.

• Coordinates promotions and events with different departments on property and outside

vendors.

• Ensures timely and appropriate communication of notices to all employees and any other notifications of all marketing events, promotions and entertainment. Organizes strategies and tactics to elevate entertainment and events throughout property.
• Coordinates property communications strategy and tactics, including, but not limited to:

promotional rules, property scripts, property communication books, PBX scripts, public

relations monthly documents and events procedures. Works closely with staff on

coordination for production, promotions, events, public relations and entertainment.

• Takes all steps necessary to ensure the financial and reputational success of promotions,

entertainment and special events.

• Ensures event and promotion projects are meeting established timelines and come in

within budget.

• Ensures projects are meeting established timelines and on-budget.
• Issues new and replacement players club cards to patrons.
• Ensure patron satisfaction at all times at Rush Rewards.
• Issue player rewards and complimentaries (comps) to patrons.
• Handle patron complaints in a concerned, helpful and professional manner.
• Assist patrons in all aspects of Rush Rewards.
• Print reports for review and verification when necessary.
• Maintain working knowledge of his/her department.
• Authorized to approve and/or make adjustments to a patron’s account balance.
• Activate and/or deactivate a patron’s account.
• Issues complimentaries to the casino outlets and redeems marketing vouchers based on

tracked play and internal comping guidelines. (No redemption for cash, only

merchandise)

• Any other duties as assigned by the Director of Casino Marketing in their absence.
• Perform the duties and responsibilities associated with the Illinois Gaming Board

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts