What are the responsibilities and job description for the Patrol Officer position at Rivers Casino?
Engagement Expectations :
Team Member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors :
Smile with a display of energy and open body language
Proactively greet guests and team members, initiating interaction to provide service
Usage of positive parting remarks to end the conversation
Essential Job Functions :
Responsible for practicing, supporting, and promoting Rivers Core Values at all times
Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere
Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards
Provides exceptional customer service to guests at all times
Be aware of and handle guest opportunities
Maintain daily log, i.e. time clocks, sign-in sheets when available
Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert
Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations
Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols
Contacts supervisor when security situations require intervention beyond scope of authority
Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts.
Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
Protect assets and ensure observance of applicable state and local laws and casino regulations
Exclusively patrols external casino property to maintain safety and security of guests and team members outside of the building and in the parking lots at all times
Provides guests and team members with escorts from the casino doors to their vehicles to ensure their safety and security
Assist guests and team members with disabled vehicles, traffic, enforcement of authorized parking and other duties as assigned
Assists management and state and local enforcement officers in emergency situations outside the facility only
Responds to emergencies outside the facility in accordance with established procedures.
Assists in preparation of reports as required
Performs all other duties as assigned
Qualifications :
Must be 18 years of age or older
High School diploma or equivalent
Six months or more related experience
Must be able to communicate appropriately with established and new guests / players and team members
Excellent oral and written communication skills
Available to work flexible shifts, weekends and holidays
Physical and Mental Demands :
Ability to work outside continuously, including varying weather conditions.
Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Frequently required to stoop, and kneel.
Ability to assist guests with snow removal including scraping windows and shoveling snow.
Must occasionally lift and lift up to 50 pounds.
Able to work with others while maintaining a positive and professional demeanor.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Patrol Officer?
Sign up to receive alerts about other jobs on the Patrol Officer career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Patrol Officer.
Click the checkbox next to the jobs that you are interested in.
