What are the responsibilities and job description for the Player Services Agent position at Rivers Casino?
Engagement Expectations :
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors :
Smile, display energy and open body language
Proactively greet team members and guests, initiating interaction to provide service
Always use a positive parting remark to end the conversation
Essential Job Functions :
Welcomes customers.
Responsible for executing new card sign-ups utilizing desk top computers at the Rush Rewards Center.
Informs members of benefits, contests and promotions.
Replaces lost club cards.
Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
Assists with payment of slot jackpots, ticket fills and equipment jams.
Repairs minor slot machine malfunctions.
Notifies slot technicians when machine malfunctions require technical assistance.
Discretionary ability to extend complementary services in accordance with the approved comp matrix.
Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
Complies with internal controls, standards and procedures.
Performs all other duties as assigned.
Qualifications :
Must be 18 years of age or older.
High school diploma or equivalent.
One or more years in a customer service environment.
Excellent customer service and interpersonal skills.
Ability to communicate with team members and guests
Available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands :
Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Player Services Agent?
Sign up to receive alerts about other jobs on the Player Services Agent career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Player Services Agent.
Click the checkbox next to the jobs that you are interested in.
