Sportsbook Supervisor

Job Summary:

Works directly with the Sportsbook Manager to supervise Sportsbook employees and ensure all activities are regulated in accordance with Virginia Compliance laws. Oversee daily operation of the Sportsbook during their shift and/or in the absence of the Sportsbook Manager.

Supervisory Responsibilities:

• Yes, will supervise Sportsbook Ticket Writers.

Duties/Responsibilities:

• Welcomes guests to the Sportsbook room and explains Sportsbook promotional programs to potential guests and keeps guests informed of all promotional activities and events.
• Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner.
• Communicates and explains wagering to new guests and is able to use simple terms to communicate the process of wagering.
• On an as needed basis, responsible for placing tickets, verifying and/or processing winning tickets
• Must maintain strict confidence of any and all confidential and proprietary information disclosed by the Casino, team member of the Casino, or a guest of the Casino
• Clearly communicate all pertinent information and any irregularities to your manager.
• Resolves complaints and difficult situations in a calm and patient manner.
• Ensures compliance with Virginia Lottery Board regulations, the company’s internal controls and departmental procedures.
• Ensure the Sportsbook area is clean and in proper working condition daily.
• Supervise, assist, and train Sportsbook Writers.
• Manages R1SE observations to ensure completeness and accuracy.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• Approves all Sportsbook over-the-limit wagers for the property within prescribed guidelines.
• Close out Sportsbook Writers at the end of the shift and ensure money has been transferred to the main cage.
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Some experience/knowledge of sports, sports betting, or gaming.
• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.
• Ability to add, subtract, multiply, and device in all units of measure using whole numbers, common fractions, and decimals.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Minimum one year prior cashiering/money handling experience preferred.
• Previous experience working as a Supervisor preferred.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to sports betting
• Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift up to 25 pounds.
• Able to work with others while maintaining a positive and professional demeanor.
• Must be able to tolerate second hand smoke, high noise levels, bright lights and dust.
• Must have the ability to stand and walk for long periods of time.
• Ability to work flexible shifts and days of the week, including holidays.
• Frequently required to stoop and kneel.