Starbucks Supervisor

Job Summary:

Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members. Responsible for all results from the cook line through the dining experience.

Supervisory Responsibilities:

• Yes. Will supervise Baristas and Dining Area Attendants.

Duties/Responsibilities:

• Possesses complete knowledge of all procedures related to the job.
• Continuously fosters great relationships with team members in all areas and mentors others to do the same.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
• Sets standards by being cooperative, helpful, friendly and by presenting a neat, clean, well-groomed appearance.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Ensures strict adherence to all policies and procedures.
• Monitors inventories and reports discrepancies to the Marketplace Manager.
• Assists in the end of period inventory process at the direction of the Marketplace Manager.
• Assists in overseeing the weekly inventory of all supplies to ensure all equipment and products needed is on hand and properly rotated.
• Attends meetings as directed by Marketplace Manager.
• Assists in meeting budgeted figures for labor and other expenses.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• At the direction of the Marketplace Manager, works closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensures all existing team members are attending follow up training sessions.
• Communicates any problems or concerns to Marketplace Manager, or other designated F&B Manager.
• Works with all departments to ensure proper communication.
• Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
• Promotes the Casino through good will and positive attitude.
• Maintains high sanitation and safety standards.
• Maintains security of products and areas assigned to department.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Performs any other duties as specified or assigned by the Marketplace Manager or any other F&B Manager.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• Minimum 5 years as a supervisor or assistant manager of a quick-serve or full service restaurant.
• A strategic thinker and creative problem solver who takes the initiative and ownership.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a Food Managers Certificate.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Strong business acumen and understanding of the business drivers in the industry.
• Demonstrates the ability to establish credibility and rapport with operating leaders.
• Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
• Self-starter with a creative mind and a track record of putting ideas into practice and assessing results

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at times.
• Ability to work flexible shifts and days of the week, including holidays.
• Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust