What are the responsibilities and job description for the Full-time Registration Specialist position at RIVERS EDGE HOSPITAL & CLINIC?
Responsibilities
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- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Register patients and verify patient demographics and up-date as indicated, including verification of billing information.
- Assist patients with ambulatory difficulties.
- Answer telephone and route as appropriate.
- Coordinate paper work and distributes necessary forms to various departments.
- Maintain work area and lobby in neat and orderly manner.
- Maintain confidentiality and privacy in matters relating to patient/family.
- Adhere to River's Edge Hospital & Clinic policies and procedures.
- Maintain levels of quality that meet or exceed customer expectations through process improvement and a team oriented approach.
- Work with other staff to ensure that departmental goals and objectives are met.
- Report accurately and timely to those who require information.
- Work Excellian Registration work queues as assigned.
- Initiate problem-solving and conflict resolution skills to foster effective work relationships with peers.
- Attend meetings as required.
- Provide good communication and works effectively with co-workers, other departments and staff to ensure departmental goals and objectives are met.
- Arrive and leave work on time.
- Perform work as assigned/required.
- Maintain current awareness of changes in departmental and River's Edge Hospital & Clinic procedures and events by reviewing routed and posted information.
- Schedule patients from Emergency Department requiring IV Therapy as needed.
Departmental Responsibilities
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- Maintain cash drawer.
Other Duties
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- Maintain working knowledge of facility fire and disaster plans, accurately and efficiently perform duties in the event of drills and related actual situations.
- Participate in facility committees and work teams as appropriate.
- Maintain confidentiality of patient, physician and employee information.
- Assist in the orientation and training of new employees and/or students.
- Complete special projects and perform other related duties, as assigned.
Relationships
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- Reports directly to the Patient Financial Services Manager.
