What are the responsibilities and job description for the Patient Access Representative-General Surgery position at Rivers Health?
Rivers Health is seeking a full-time Patient Access Representative to assist the provider with treatment of patients in the office, handles administrative and nursing duties related to patient care. To maintain high quality of care within an office setting.
ESSENTIAL JOB FUNCTIONS:
The following is a summary of the essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.
- General receptionist duties, greeting patients, answering telephones, and scheduling patients.
- Ensure all patients are put in the correct status for registration in a timely manner.
- Monitor waiting room that all patients have been addressed.
- Will ensure that all orders and prescriptions are distributed correctly with 2 patient identifiers.
- Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.
- Process referrals ordered by provider by gathering documentation, making appointments, and notifying patients as required by referred facility/provider.
- Following all referrals made by our facility to ensure the patient followed through with referral. Employee will contact referred to facility/provider to retrieve all documentation of referral visit is routed to ordering provider for review.
- Prepares cash receipts for transport to CBO.
- Sort and distributes mail, and process forms sent to the clinic.
- Maintains current and accurate demographics information on all patient guarantors.
- Maintain equipment and supplies needed for job duties.
- Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
- Demonstrates excellence in customer service, professionalism and accountability.
- Fosters an atmosphere of teamwork and collaboration.
- Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
QUALIFICATIONS:
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this position.
EDUCATION AND FORMAL TRAINING:
High School Diploma
WORK EXPERIENCE:
One year experience preferred in a provider office or health care setting.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Demonstrates the ability to communicate verbally and in writing coordinate, motivate and collaborate with others. Must be able to effectively recognize the unique needs of patients of all ages, including
neonates, pediatrics, adolescents and geriatrics. Must be able to prioritize and delegate effectively. Must be able to judge and problem solve based on situational assessment. Must possess good inductive and deductive reasoning skills.
