What are the responsibilities and job description for the Student Services Technician (Admissions & Records)- Riverside City College position at Riverside Community College District?
BASIC FUNCTION:
Under the supervision of the area Dean/Director/Supervisor/VC, processes student records related to enrollment, financial aid, student activities, counseling, and transcripts; and assists with registration.
PROVIDES WORK OR LEAD DIRECTION TO:
Short-Term employee(s) and/or Work Study student(s).
Under the supervision of the area Dean/Director/Supervisor/VC, processes student records related to enrollment, financial aid, student activities, counseling, and transcripts; and assists with registration.
PROVIDES WORK OR LEAD DIRECTION TO:
Short-Term employee(s) and/or Work Study student(s).
Education:
EDUCATION:
Graduation from high school or GED equivalent.
Graduation from high school or GED equivalent.
Experience:
EXPERIENCE:
Two years of closely related experience are required.
KNOWLEDGE OF:
Excellent customer service skills; principles and procedures relating to information processing, record keeping and cashiering; procedures and techniques of data entry and retrieval; personal computers; common software applications; modern office methods, procedures, and equipment.
ABILITY TO:
Maintain effective working relationships with other staff, faculty and public.
Two years of closely related experience are required.
KNOWLEDGE OF:
Excellent customer service skills; principles and procedures relating to information processing, record keeping and cashiering; procedures and techniques of data entry and retrieval; personal computers; common software applications; modern office methods, procedures, and equipment.
ABILITY TO:
Maintain effective working relationships with other staff, faculty and public.
Licenses/Certifications:
LICENSES/CERTIFICATIONS:
None
None
Other:
COMMITMENT TO DIVERSITY:
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.
CONTACTS:
Co-workers, other departmental staff, supervisors, students, other agencies, and other districts.
PHYSICAL EFFORT:
Requires the ability to exert some physical effort, such as walking, standing and light lifting; dexterity in the use of fingers, limbs and body in the operation of office equipment. Tasks require extended periods of time at a keyboard.
WORKING CONDITIONS:
Normal office environment.
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.
CONTACTS:
Co-workers, other departmental staff, supervisors, students, other agencies, and other districts.
PHYSICAL EFFORT:
Requires the ability to exert some physical effort, such as walking, standing and light lifting; dexterity in the use of fingers, limbs and body in the operation of office equipment. Tasks require extended periods of time at a keyboard.
WORKING CONDITIONS:
Normal office environment.
Duties and Responsibilities:
REPRESENTATIVE DUTIES:
1. Provides information and technical assistance to students, staff and the community on state and local policies and regulations as they relate to application, admission, registration, student refunds, cashiering, online web advisor, financial aid, and transcripts in person, via email and over the telephone.
2. Serves as liaison to Student Financial Services.
3. Facilitates the registration preparation/process including inventory, on line computer report requests, class schedule revisions, ASRCC/photo ID card and parking permits; makes arrangements with Auxiliary Business Services for daily cashiering operations.
4. Audits applications, attendance records, census forms, student grades, and other documents to ensure adherence to policies and procedures; works with academic departments, faculty and Information Services to research and resolve discrepancies and problems in records.
5. Researches and processes student and instructor initiated requests to include grade change forms, course repetitions, incomplete grade contracts, student activity fee waivers, overlapping class approvals, graduation applications, audit cards, credit/no credit cards and extenuating circumstances petitions..
6. Enters data in multiple data screens of the computer system to process paperwork submitted by student, staff, and others regarding veterans, registration, transcripts, and all other admissions; processes applications and registration for special programs and special needs groups.
7. Monitors and ensures timely collection of attendance and registration data and grades from instructional staff; advises and orients instructional, financial services and counseling staff regarding Admissions and Records policies and procedures.
8. Maintains student files.
9. Researches and processes student and instructor initiated requests including, but not limited to, grade changes, graduation applications, audit and credit/no-credit requests and graduation applications and credit-by-exam forms.
10. Processes transcript and enrollment verification requests; may also process student records subpoenas received by the College.
1. Provides information and technical assistance to students, staff and the community on state and local policies and regulations as they relate to application, admission, registration, student refunds, cashiering, online web advisor, financial aid, and transcripts in person, via email and over the telephone.
2. Serves as liaison to Student Financial Services.
3. Facilitates the registration preparation/process including inventory, on line computer report requests, class schedule revisions, ASRCC/photo ID card and parking permits; makes arrangements with Auxiliary Business Services for daily cashiering operations.
4. Audits applications, attendance records, census forms, student grades, and other documents to ensure adherence to policies and procedures; works with academic departments, faculty and Information Services to research and resolve discrepancies and problems in records.
5. Researches and processes student and instructor initiated requests to include grade change forms, course repetitions, incomplete grade contracts, student activity fee waivers, overlapping class approvals, graduation applications, audit cards, credit/no credit cards and extenuating circumstances petitions..
6. Enters data in multiple data screens of the computer system to process paperwork submitted by student, staff, and others regarding veterans, registration, transcripts, and all other admissions; processes applications and registration for special programs and special needs groups.
7. Monitors and ensures timely collection of attendance and registration data and grades from instructional staff; advises and orients instructional, financial services and counseling staff regarding Admissions and Records policies and procedures.
8. Maintains student files.
9. Researches and processes student and instructor initiated requests including, but not limited to, grade changes, graduation applications, audit and credit/no-credit requests and graduation applications and credit-by-exam forms.
10. Processes transcript and enrollment verification requests; may also process student records subpoenas received by the College.
Duties and Responsibilities - Continued:
11. Determines whether student meets residency requirements in accordance with District and state policy and processes application accordingly.
12. Assists in training part-time staff and student workers and preparation of work schedules to maintain adequate office coverage.
13. Assists in initiating College billings for student fees to internal and external agencies including, but not limited to, the RCC Foundation, U.S. Military, Academy of Justice, and Employment Development Department.
14. Works with Information Services in report requests for reconciling student accounts and facilitating the automatic administrative student withdrawal process for non-payment of enrollment fees.
15. Possesses knowledge of VA Policies and procedures for VA programs and assists in providing appropriate information to VA students as well as assists in processing priority registration for veterans and their dependents that are part of the VA advance pay program and the VA Vocational Rehabilitation Program.
16. Sets up billing and GI Bill payments for students with veteran's administration, vocational rehabilitation other agencies.
17. Assists in processing student refunds, to include individual student account review for accuracy against computer refund report and refund fee adjustment based on state and College policies and procedures; prints and sends letters to students for outstanding balances; assists in creating and updating reports that are sent to the tax board for tax deduction and/or a collection agency.
18. Scans admissions and records documents as requested.
19. Participates in District-provided in-service training programs.
20. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public.
21. Performs other duties, related to the position, as assigned.
12. Assists in training part-time staff and student workers and preparation of work schedules to maintain adequate office coverage.
13. Assists in initiating College billings for student fees to internal and external agencies including, but not limited to, the RCC Foundation, U.S. Military, Academy of Justice, and Employment Development Department.
14. Works with Information Services in report requests for reconciling student accounts and facilitating the automatic administrative student withdrawal process for non-payment of enrollment fees.
15. Possesses knowledge of VA Policies and procedures for VA programs and assists in providing appropriate information to VA students as well as assists in processing priority registration for veterans and their dependents that are part of the VA advance pay program and the VA Vocational Rehabilitation Program.
16. Sets up billing and GI Bill payments for students with veteran's administration, vocational rehabilitation other agencies.
17. Assists in processing student refunds, to include individual student account review for accuracy against computer refund report and refund fee adjustment based on state and College policies and procedures; prints and sends letters to students for outstanding balances; assists in creating and updating reports that are sent to the tax board for tax deduction and/or a collection agency.
18. Scans admissions and records documents as requested.
19. Participates in District-provided in-service training programs.
20. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public.
21. Performs other duties, related to the position, as assigned.
Duties and Responsibilities: - Continued
Conditions of Employment:
CONDITIONS OF EMPLOYMENT:
SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.
HOLIDAYS: There are 14 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month
employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve
months. There is no limit to the number of days of sick leave which may be accrued.
FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.
The work location and assignment within a job classification is determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.
The Riverside Community College District is an equal opportunity employer and recognizes the need to provide reasonable accommodations to employees with disabilities. For more information, contact (951) 222-8039.
The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Chani Beeman, 450 E. Alessandro Blvd., Riverside, CA 92508. Telephone Number is: (951) 222-8039.
SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.
HOLIDAYS: There are 14 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month
employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve
months. There is no limit to the number of days of sick leave which may be accrued.
FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.
The work location and assignment within a job classification is determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.
The Riverside Community College District is an equal opportunity employer and recognizes the need to provide reasonable accommodations to employees with disabilities. For more information, contact (951) 222-8039.
The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Chani Beeman, 450 E. Alessandro Blvd., Riverside, CA 92508. Telephone Number is: (951) 222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only:
Monday: 1:00pm - 5:00 pm
Tuesday: 2:00pm - 6:00 pm
Wednesday: 1:00pm - 5:00 pm
Thursday: 1:00pm - 5:00 pm
Friday: 8:00 am - 11:30 am
Tuesday: 2:00pm - 6:00 pm
Wednesday: 1:00pm - 5:00 pm
Thursday: 1:00pm - 5:00 pm
Friday: 8:00 am - 11:30 am
Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter
Cover Letter
Other Document:
Optional Applicant Documents:
Other Document:
Effective Employment Date:
Anticipated start date: April 2024 or after
Application Deadline:
03-20-2024
Special Comments:
IMPORTANT NOTICES:
It is anticipated that interviews will occur sometime during the 3rd or the 4th week of April.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.
An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.
All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.
Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.
Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.
Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.
Application Types Accepted:
Classified/Management/Confidential Application
Salary : $33 - $41
City of Riverside,CA is hiring: SENIOR LIBRARIAN in Riverside
City of Riverside,CA -
Riverside, CA
City of Riverside, CA is hiring: SENIOR LIBRARIAN in Riverside
City of Riverside, CA -
Riverside, CA
UTILITIES SENIOR ELECTRIC TEST TECHNICIAN
City of Riverside -
Riverside, CA
