Temporary Office on Aging Services Assistant

Salary : $36,212.80 - $52,190.72 Annually

Location : Riverside

Job Type : Temporary

Job Number : 25-57729-01DK

Department : Office on Aging

Opening Date : 01 / 17 / 2025

Closing Date : 1 / 24 / 2025 11 : 59 AM Pacific

ABOUT THE POSITION

The County of Riverside Human Resources Temporary Assignment Program (TAP) seeks to fill several Temporary Office on Aging Service Assistant positions to support the County of Riverside's Office on Aging Department.

The incumbent engages in outreach by providing educational materials and information to the senior community through presentations, public interactions, and one-on-one contacts. Coordinates site visits, conducts surveys, generates monthly reports, and performs additional duties as assigned. Interacts extensively with the public. Requires extensive driving of a cargo van through mountainous and remote areas. The Office on Aging Services Assistant will also be tasked with prepping materials for delivery to clients, tracking materials delivered, collecting documentation from clients, and assisting with deliveries to clients as needed. The Office on Aging desires candidates who have experience with case management and / or experience working with the aging population.

Bilingual-Spanish is required for the position. Candidate must be able to read, write, and speak Spanish and English fluently.

TAP Benefits :

Work schedule : 5 / 40, Monday-Friday, 7 : 30am - 4 : 00pm

MEET THE TEAM

Meet the County!

EXAMPLES OF ESSENTIAL DUTIES

HelpLink

• Establishes effective lines of communication between the Office On Aging and the community.
• Provides basic information about services available to seniors and policies and procedures applicable to the clients and the public; provides outreach information and educational materials to the senior population and community.
• Screens for eligibility in senior programs; develops additional services and providers in areas where services do not exist.
• Conducts public presentations; conducts needs assessments and safety audits of clients' dwellings; assists professional staff in arranging and conducting senior health and education programs, demonstrations, special workshops and conferences in the community.
• Conducts surveys and records relevant information; develops promotional and informational flyers and brochures.
• Provides feedback, verbally and in writing, to professional staff regarding client and community needs; coordinates and provides necessary transportation services to eligible seniors.

MINIMUM QUALIFICATIONS

Education : Possession of high school diploma, G.E.D. equivalency or high school proficiency certificate. (One year of additional qualifying experience may be substituted for the required education.)

Experience : One year of experience that included public contact, preferably in a social, human services, or community agency. (Education from a recognized college in social, or behavioral sciences or closely related field may be substituted for the required experience on the basis of 9 semester or 12 quarter units of specified course work for each year of required experience.)

Knowledge of : The basic needs and problems of the senior population; cultural and ethnic attitudes toward community service programs related to seniors; the causes and problems facing the senior population.

Ability to : Understand social and cultural factors important to senior behavioral patterns; communicate effectively orally and in writing; establish and maintain good relationships with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate information; follow and implement services and programs in accordance with accepted written policies and procedures; recognize dangerous and hazardous conditions to clients; and recognize other situations outside the scope of the Office On Aging Services Assistant class which may require referral to professional staff.

Bilingual Spanish is required. Knowledge of Cisco Finesse phone software a plus.

Strong data entry skills is a plus.

SUPPLEMENTAL INFORMATION

Other Requirements

License / Certificate : Possession of a valid California Driver's License is required.

WHAT'S NEXT?

This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and / or current employees of the Office on Aging may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.

APPLICATION PERIOD

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

For questions regarding this recruitment

For specific questions regarding this position, contact Daniel Kimbrough @ dkimbrough@rivco.org

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here :

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at :

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official / unofficial transcript(s), degrees, and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

MEDICAL / DENTAL / VISION INSURANCE : A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note : Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list

MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

A new member is defined as any of the following :

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note :

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION : Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual) :

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE : Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS : Normally 12 paid holidays per year

BEREAVEMENT LEAVE : Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE : Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY : Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION : A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER : There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

Are you a current or temporary County of Riverside employee?

Are you currently 18 years of age or older?

Are you a current or temporary County of Riverside employee with the Office of Aging department?

Do you possess a valid California's Driver License?

Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?

Are you legally authorized to work in the United States under federal law?

How many years of full-time experience do you have in customer service that included public contact preferably in social, human service or community agency?

Do you have at least 9 semester (12 quarter) units of coursework from an accredited college in social or behavioral science or a closely related field?

What is your Spanish bilingual level?

How many years of work experience do you have providing consumer directed services to an aging / elderly population?

How many years of experience do you have working in a call center environment, receiving a large volume of requests by telephone?

Do you have experience using Cisco Finesse phone system?

Can you lift 50 lbs.?

Required Question

Salary : $36,213 - $52,191