What are the responsibilities and job description for the GUEST SERVICES REPRESENTATIVE position at Riverside Healthcare?

Schedule

Week 1

Monday OFF

Tuesday OFF

Wednesday OFF

Thursday 8am-830pm

Friday 8am-830pm

Saturday OFF

Sunday OFF

Week 2

Monday 8am-830pm

Tuesday 8am-830pm

Wednesday 8am-830pm

Thursday OFF

Friday OFF

Saturday 630am-330pm

Sunday 8am-830pm

Guest Services Representative is essential in ensuring a welcoming and supportive environment for patients, visitors, and staff. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to providing exceptional service in a healthcare setting.

Essential Duties

Essential Job Duties :

Greeting and Assisting Visitors :
Welcome patients, visitors, and staff with a friendly and professional attitude adhering to AIDET format and standards.
Provide directions, information, and assistance as needed.
Information Desk Management :
Answer incoming calls and respond to inquiries promptly.
Maintain a clean and organized information desk area.
Patient and Visitor Support :
Assist patients and visitors with wheelchairs, directions, and personal assistance.
Retrieves, cleans and stores transportation equipment at entrances to ensure availability for patients and their representatives.
Coordinate with departments to facilitate patient and visitor needs.
Contact valet service upon requests from patients and their representatives.
Security and Safety :
Monitor and report any suspicious activities or safety concerns.
Ensure compliance with Riverside Healthcare's security protocols.Administrative Support :
Assist with scheduling, check-in and coordination of appointments and meetings.
Serves as a liaison between Cath Lab and other hospital departments, patients, visitors and families.
Assists in other access areas when needed, including the Surgical Waiting area.

Nonessential Tasks :

Assist with special events and hospital programs as needed.

Provide backup support to other administrative staff.

Attend any meetings required to ensure job performance.

Participate in ongoing training and professional development.

Riverside Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about providing top-notch service and making a difference in the healthcare industry, we encourage you to apply.

Application Instructions :

To apply for the Guest Services Representative position at Riverside Healthcare, please submit your resume and cover letter through our online application portal or mail them to :

Riverside Healthcare Attn : Human Resources 350 N. Wall Street Kankakee, IL 60901

Requirements

Minimum of one year of experience in a customer service role, preferably in a healthcare setting preferred.

Preferred Experience

Excellent verbal and written communication skills.

Bilingual Preferred.

Strong interpersonal skills with the ability to interact effectively with a diverse population.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Ability to handle stressful situations calmly and efficiently.

Basic understanding of medical terminology is a plus.

Required Licensure / Education

High school diploma or equivalent preferred. Must be 18 years of age at time of hire and obtain GED with 6 months of hire.

Preferred Education

Associate degree in hospitality, healthcare, or a related field preferred

Employee Health Requirements

Exposure / Sensory Requirements

Exposure to :

Chemicals : Germicidal cleaners, toner for copy machines / printers.

Video Display Terminals : Average

Blood and Body Fluids : Risk is minimized through the use of universal precautions.

TB or Airborne Pathogens : Potential exposure of airborne pathogens from direct patient contact. The risk is minimized through the use of universal precautions..

Sensory requirements (speech, vision, smell, hearing, touch) :

Speech : Needed for communication with customers.

Vision : Needed to see clearly and read physician orders.

Smell : N / A

Hearing : Needed to comprehend patient and physicians when obtaining information and for patient education to answer questions and confirm understanding of instructions.

Touch : Required for computer input.

Activity / Lifting Requirements

Average Hours per Week :

Shift :

Percentage of time during the normal workday the employee is required to :

Sit : 28%

Twist : 5%

Stand : 23%

Crawl : 0%

Walk : 10%

Kneel : 0%

Lift : 10%

Drive : 20%

Squat : 2%

Climb : 0%

Bend : 20%

Reach above shoulders : 2%

The weight required to be lifted each normal workday according to the continuum described below :

Up to 10 lbs : Frequently

Up to 20 lbs : Frequently

Up to 35 lbs : Occasionally

Up to 50 lbs : Occasionally

Up to 75 lbs : Not Required

Up to 100 lbs : Not Required

Over 100 lbs : Not Required

Describe and explain the lifting and carrying requirements. (Example : the distance material is carried; how high material is lifted, etc.) :

Required to lift infants / small children and some supply items. If heavy object is being carried, a cart or wheelchair can be used to move it any distance. May need to assist a patient getting out of and back into their wheelchair.

Maximum consecutive time (minutes) during the normal workday for each activity :

Sit : 15

Twist : 4

Stand : 45

Crawl : 0

Walk : 20

Kneel : 0

Lift : 5

Drive : 0

Squat : 2

Climb : 0

Bend : 1

Reach above shoulders : 5

Repetitive use of hands (Frequency indicated) :

Simple grasp up to 10 lbs. Normal weight : 2# often

Pushing & pulling Normal weight : 2# often Fine

Manipulation : Typing / keyboarding, opening and closing drawers.

Environmental Factors & Special Hazards

Environmental Factors (Time Spent) :

Inside hours : 8

Outside hours : 0

Temperature : Normal Range

Lighting : Average

Noise levels : Average

Humidity : Normal

Range Atmosphere :

Special Hazards : Chemical : Exposure to powder in latex gloves.

Protective Clothing Required : None

Salary Description

17.31 / hr - $20.29 / hr

Salary : $17 - $20

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