What are the responsibilities and job description for the RECEPTIONIST position at Riverside Healthcare?

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FTE : 0.000100

Shift : Varies

Location : BOURBONNAIS AL & MEMORY CARE

Summary :

The Receptionist at Riverside Senior Life serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a welcoming and professional atmosphere within the facility. The Receptionist is responsible for managing front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to providing outstanding customer service in a healthcare environment. Demonstrates flexibility with assignments within professional scope / duties / licensure.

Required Experience :

Preferred Experience :

o Excellent verbal and written communication skills.

o Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

o Strong organizational skills with the ability to multitask and prioritize tasks effectively.

o Ability to work in a fast-paced environment and handle stressful situations with professionalism.

Required Licensure / Education :

High school diploma or equivalent required; some college coursework in office administration or a related field is preferred.

Preferred Licensure / Education :

None required, but certification in medical office administration or similar is a plus.

Responsibilities :

Essential Job Duties :

Greeting and Directing Visitors : Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.
Phone Management : Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.

o Communicate any housekeeping or maintenance concerns with appropriate personnel via walkie-talkie.

Appointment Scheduling : Assist with confirming appointments in coordination with Care-A-Van schedule(r) and drivers.

Administrative Support : Perform clerical duties, including filing, photocopying, scanning, and managing office supplies including supply ordering.

Resident / Visitor Assistance : Provide basic information to patients and visitors regarding facility services, policies, and procedures.

Financial Support : Support the Business Office Manager or Administrator by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately.

Confidentiality Compliance : Ensure that all patient information is handled in accordance with HIPAA regulations and other applicable privacy laws.

Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).

Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.

Nonessential Job Duties :

Greeting and Directing Visitors : Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.

Phone Management : Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.