What are the responsibilities and job description for the Communications Specialist position at Riverside Support Services?
Newport News, Virginia
Qualifications
Education
Experience
Overview
Manages telephone switch board to provide our physicians and Community access to RHS services. Facilitates all inbound and outbound calls supported by the Communications Department. Facilitates timely Emergent Life Threatening Code Calls, paging providers, Physician Line, main operator line, directory, patient information, and Caring Connection. Up fronts Inbound Calls in Assigned Service Queue for RHS Health Communications Department.
What you will do
Manages telephone switch board to provide our physicians and Community access to RHS services. Facilitates all inbound and outbound calls supported by the Communications Department. Facilitates timely Emergent Life Threatening Code Calls, paging providers, Physician Line, main operator line, directory, patient information, and Caring Connection. Up fronts Inbound Calls in Assigned Service Queue for RHS Health Communications Department.
What you will do
- Maintains adequate service levels by attention to calls in queue to minimize wait times and call handling process. Responds with urgency and flexibility to changes and adapts to varying work environments and assignments. Cross-trained to answer incoming calls for Communications service lines.
- Remains attentive to department needs through availability to receive and take calls by limiting off and unavailable state. Executes standardized protocols to include warm transfers.
- Initiates and executes all emergent response systems to include all Code types and Everbridge. Utilizes calm and professional manner with RHS code facilitation
- Utilizes policies and process regarding health communication services and software, online tools and thorough documentation. Ensures each encounter maintains quality and customer service standards of the Call Center. Provides timely and appropriate follow up and resolution.
- Builds trusting relationships through exhibiting personal accountability, respect, and following through on commitments.
- Develops clear and concise communications deliverables that promote Riverside Health Systems vision, mission and values.
Qualifications
Education
- High School Diploma or GED, (Required)
Experience
- 1 year Experience in a call center, customer service, patient care environment (Required)
Hours: Labor Pool (as needed - Hours vary between 2:30 pm - 7:00 am)
To learn more about being a team member with Riverside Health System visit us at
https://www.riversideonline.com/careers
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