What are the responsibilities and job description for the Budtender - Customer Service - Retail position at Riverside Wellness?
About Riverside Wellness
At Riverside Wellness, we are wholly committed to providing the cannabis community in Missouri the highest level of compassionate care by sourcing the safest, cleanest, and most effective forms of cannabis & providing thorough educational access for patients/consumers to ensure effective treatment for their issues. We put our customers first. We pledge to provide distinctive quality and unparalleled service as we strive to gain the respect and trust of our patrons, suppliers, and partners.
The success of Riverside Wellness is determined by our ability to operate as a unified team. We must earn the trust and respect of our customers every day to ensure the customer will make the decision to choose our services again in the future. At Riverside Wellness, we strive to recognize the contributions of all employees. The dedication, integrity, and hard work of each team member determine our success. It is the desire of Riverside Wellness that every employee succeeds at his or her job. Management and ownership will support each employee in achieving his/her work goals in any way we can.
Cannabis Care Associate
SALARY: $14.42 an hour Tipshare
JOB TYPE: Part-time with future potential for Full-Time
DESCRIPTION:
OPEN AVAILABILITY, INCLUDING NIGHTS & WEEKENDS, IS A MUST FOR THIS POSITION.
Our company is seeking enthusiastic, personable Cannabis Care Associates who can learn and use extensive cannabis product knowledge to guide patients/consumer to the appropriate cannabis product and provide impeccable customer service while complying with all regulations. Cannabis Care Associates provide patients and consumers with prompt service and quality products while maintaining a clean and comfortable store environment. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.
This position requires a warm, outgoing, driven person dedicated to providing premium customer care and who is excited to help Missouri cannabis consumers acquire the right product for their individual needs. We’re looking for a long-term addition to our team: we’re committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred. However, our priority is finding a team player with quality retail experience who fits the company culture, takes exceptional care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you will get the opportunity to join an incredible team of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
RESPONSIBILITIES
Deliver exceptional customer service
Ensure items are properly stocked and organized
Experience in cash handling
Manage order entries – in-store, online and for delivery
Entering and updating customer information accurately in point-of-sales system
Verify proper paperwork, documentation and identification
Strictly adhere to HIPAA policies and procedures
Documenting sales by creating or updating point of sale and inventory records
Maintaining cleanliness and display of products & cases
Guide and direct customers in their cannabis purchasing journey
Answer customer questions and concerns
Meet and exceed sales goals
Ensure compliance in all transactions
Assist with opening/closing of store and other tasks as assigned
Understanding and strictly adhering to federal, state & local regulations
Perform various administrative tasks, as necessary
Physical duties may be required, including but not limited to the following: lifting and moving boxes, inventory, and/or equipment
QUALIFICATIONS/REQUIREMENTS
In-depth knowledge of cannabis products, strains, and consumption methods
In-depth knowledge of all products carried in store
Afternoon, evening, and weekend availability
Impeccable customer service skills
Ability to prioritize and multitask
Ability to build positive long-lasting relationships with cannabis patients and consumers
Retail experience preferred
Minimum 21 years of age
Must possess a valid driver’s license or state ID
Must pass all required background checks
Ability to lift and carry 50 pounds
Must possess or acquire Missouri Agent ID prior to beginning employment
Success and advancement in this position will require a positive and cooperative attitude, professional behavior & self-motivation. Riverside Wellness is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, medical, dental, vision and other benefits as part of our highly competitive compensation package. Join us as we build a great environment in which our community can work, shop, and invest.
Riverside Wellness is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Part-time
Pay: $14.42 per hour
Expected hours: 8 – 32 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $14