Full-Time Innkeeper at Bed & Breakfast in Estes Park Colorado with on-site Housing!

Spend your summer in beautiful Estes Park, Colorado living on 26 acres nestled next to National Forest with the Big Thompson River running through the property. During our peak months (May - September), we are seeking a seasonal innkeeper that will provide an exceptional guest experience as defined below. On-site housing is available, though not required, and consists of a private one bedroom, one bathroom suite with a kitchenette. The start and end dates of the seasonal employment are somewhat flexible to accommodate college schedules, if needed. Learn more about our bed and breakfast at www.romanticriversong.com.

Summary

The innkeeper position at the RiverSong Inn coordinates and executes the daily operations of our cozy and welcoming inn. This role combines hospitality, cooking, cleaning, grounds maintenance, and event coordination. The Innkeeper will be responsible for providing exceptional guest experiences, managing the cleanliness of the inn, preparing delicious breakfast meals, maintaining the property, and coordinating weddings. The ideal candidate will possess a passion for hospitality, attention to detail, and a willingness to go the extra mile to ensure our guests feel at home.

Duties and responsibilities

Innkeeping Duties:

• Guest Services: Welcome guests upon arrival, providing a warm and personalized check-in experience.
• Reservations: Handle reservations, cancellations, and payments through our booking system. Ensure accurate guest information is maintained.
• Breakfast Preparation: Plan and safely prepare daily gourmet breakfasts with a variety of options, accommodating dietary restrictions and preferences.
• Guest Assistance: Provide excellent customer service by attending to guests' needs, offering local recommendations, and addressing any concerns promptly.
• Housekeeping: Ensure the daily cleaning of guest rooms, common areas, and bathrooms, ensuring all spaces are spotless and well-maintained.
• Check-Out: Efficiently process guest check-out and request feedback to continually improve services.
• Checklists: To complete innkeeper tasks according to checklists, policies, and processes established by the Inn.
• Other tasks as assigned

Grounds Maintenance:

• Property Upkeep: Ensure the property is visually appealing and well-maintained by performing or overseeing tasks like lawn care, flower bed upkeep, accessible firewood, and general landscaping.
• Safety: Ensure outdoor areas, including walkways, patios, and parking areas, are clean, safe, and accessible for guests.
• Seasonal Maintenance: Perform seasonal tasks, such as snow removal in winter and gardening in spring and summer.

Wedding Coordination:

• Event Planning: Work with couples to coordinate and plan weddings, from vendor coordination to timeline management, ensuring everything aligns with their vision.
• Set-Up & Decoration: Prepare event spaces with décor and set up for weddings and other events, ensuring the space is beautiful and functional.
• On-Site Coordination: Oversee the wedding day, ensuring all details are executed smoothly, including managing vendors and directing event timelines.
• Guest & Vendor Relations: Serve as the main point of contact for couples and vendors, ensuring exceptional service and smooth operations during events.

Required Skills and Experience:

• Experience in Hospitality: Previous experience in an inn, bed and breakfast, or hotel setting is preferred.
• Cooking Skills: Ability to prepare and serve a variety of breakfast dishes, including accommodating dietary restrictions (vegetarian, gluten-free, etc.).
• Cleaning & Maintenance: Comfort with light housekeeping and basic grounds maintenance tasks, including lawn care and seasonal landscaping.
• Event Coordination: Experience with weddings or event planning is a plus.
• Customer Service: Excellent interpersonal and communication skills, with a focus on creating a memorable guest experience.
• Organization: Strong organizational skills with the ability to juggle multiple responsibilities, including guest services, maintenance, and event coordination.
• Flexibility: Willingness to work weekends, holidays, and during events.
• Tech-Savvy: Familiarity with booking software and basic office tasks (email, scheduling, etc.).

Qualifications

• GED or high school diploma is required
• A minimum of 1-2 years of professional experience is preferred
• Able to perform the physical demands of the position
• Must maintain active Driver's License to run errands if needed
• Successfully complete and maintain certifications and any other training required and/or requested by the organization
• Ability to perform the physical demands of the position

I have read this job description. I agree to perform the duties and responsibilities associated with it. I meet the qualifications, and I understand the working conditions.