RAFT GUIDE

Description

The RIVERSPORT Foundation is a nonprofit organization unlike any other. Feel fulfilled in your daily work as you assist in the ever-changing landscape of Oklahoma. You’ll have a sense of pride when you work with other dedicated professionals to improve the quality of life in Oklahoma City. Working at the RIVERSPORT Foundation offers exciting challenges for all of our employees. We hope that you will join us in our exciting endeavors!

The Raft Guide is responsible for delivery of a high quality, safe, fun, and entertaining rafting experience for 6-7 guests at a time in varying environmental conditions as dictated by the unique RIVERSPORT Rapid’s facility. Build relationships with our guests to establish a repeat customer base. Interact with guides and guests 95% of the workday. The position will report to the RIVERSPORT Rapid's Raft Operation Manager. This is a seasonal position.

Essential Functions / Key Responsibilities: Essential functions may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by this position.

•             Guide rafting guests safely down the whitewater channels in a friendly, engaging, professional, and an entertaining way. Assist in the development of the rafting program and its atmosphere as dictated by the unique RIVERSPORT Rapid’s facility.

•             Develop personal raft guiding skills in order to consistently deliver a quality, entertaining, and professional experience to all guests.

•             Be able to execute all safety and operational processes involved in the rafting department, including raft guiding and river guarding along the bank.

•             Ensure thorough communication with other staff members, management, and entire RIVERSPORT Rapid’s team while on site.

•             Provide accurate and consistent information to guests about facilities, programs, entertainment options, and costs.

•             Handle various guest concerns, compliments, and suggestions in a friendly, courteous, and professional manner.

Qualifications

Qualifications:  

•              A minimum of 16 years of age

•              No prior commercial whitewater rafting experience is required if applicant plans to complete RIVERSPORT Rapid’s guide school.

•              Comfortable with public speaking and constant guest interaction.

•              Level of physical fitness and swimming capabilities must be appropriately developed to meet safety-related specific duties.

•              Certifications: Current CPR, AED, and First Aid. (classes offered through RIVERSPORT Rapids)

•              Energetic, communicates clearly and professionally with RIVERSPORT Rapid’s, river guides and guests and enjoys working outdoors in a variety of weather conditions

•              Physical requirements: Be able to instruct and/or guide whitewater trips and lift up to 50 lbs.

•              Ability to work flexible schedule to include days, evenings, weekends and holidays.

•              Demonstrate ability to provide a high standard of professionalism and strong customer service skills

Physical Requirements:

•              Able to perform work duties outside in varying weather conditions prevalent at the time.

•              Very comfortable in and around moving water

•              Ability to lift up to 50 lbs.

•              Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting