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Customer Service Representative

Riverstone Bank
Syracuse, NE Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 3/24/2025

Riverstone Bank is seeking an individual for a full-time, customer service representative position. This position is responsible for being a resourceful advocate to our customers, as well as projecting a positive image through exceptional customer service. We are seeking a friendly, outgoing individual that can effectively complete transactions and daily tasks in an engaging and positive manner.

Hours/Location:

7:45am – 4:15pm Monday- Friday with a 30 minute lunch. This position is located at the Syracuse Branch, 920 12th St Syracuse NE.

Job Responsibilities:

1. Service: Assist customers with account transactions by providing prompt, accurate service. These transactions may be in person, by telephone, or in writing.

  • Personal Commitment: Demonstrate commitment, dependability, and respect for the team with regular attendance, punctuality, and agreed-upon schedule of availability. Project a professional image in attire, manner, communication and focus.
  • Daily Processing: Responsible for daily transactions and handling cash. Frequently balance a cash drawer and run transactions proof through branch capture. Participate in vault balancing. Create cashier's checks and loan disbursement checks. Pick-up mail, sort and deliver mail Monday-Friday. Responsible for opening and closing duties. Answer phone calls and transfer to appropriate departments.
  • Referrals: Possess a working knowledge of the bank’s products and services and provide customers with applicable information and guidance.
  • Maintain and Organize: Maintain teller cash, customer documentation, and paperwork in a secure and appropriate manner.
  • Training: Expected to attend and participate in ongoing training and Branch meetings
  • Administrative: Participate in special projects facilitated by various departments. Maintain and stock the lobby, teller line and vault room.
  • Other duties as assigned.

Core Competencies/Qualifications

- High School Diploma

- Retail sales/service experience preferred

- Cash handling experience preferred

- Basic math skills and proficient computer skills

- Proactive and responsive personality with a high level of accuracy, attention to detail and follow through.

- Ability to communicate effectively and professionally at all levels of the organizations and community.

- Possess a positive attitude with the ability to work independently and exercise good judgment.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Education:

  • High school or equivalent (Preferred)

Ability to Commute:

  • Syracuse, NE 68446 (Required)

Work Location: In person

Salary : $15 - $20

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