What are the responsibilities and job description for the Customer Service Representative position at Riverstone Bank?
Riverstone Bank is seeking an individual for a full-time, customer service representative position. This position is responsible for being a resourceful advocate to our customers, as well as projecting a positive image through exceptional customer service. We are seeking a friendly, outgoing individual that can effectively complete transactions and daily tasks in an engaging and positive manner.
Hours/Location:
7:45am – 4:15pm Monday- Friday with a 30 minute lunch. This position is located at the Syracuse Branch, 920 12th St Syracuse NE.
Job Responsibilities:
1. Service: Assist customers with account transactions by providing prompt, accurate service. These transactions may be in person, by telephone, or in writing.
- Personal Commitment: Demonstrate commitment, dependability, and respect for the team with regular attendance, punctuality, and agreed-upon schedule of availability. Project a professional image in attire, manner, communication and focus.
- Daily Processing: Responsible for daily transactions and handling cash. Frequently balance a cash drawer and run transactions proof through branch capture. Participate in vault balancing. Create cashier's checks and loan disbursement checks. Pick-up mail, sort and deliver mail Monday-Friday. Responsible for opening and closing duties. Answer phone calls and transfer to appropriate departments.
- Referrals: Possess a working knowledge of the bank’s products and services and provide customers with applicable information and guidance.
- Maintain and Organize: Maintain teller cash, customer documentation, and paperwork in a secure and appropriate manner.
- Training: Expected to attend and participate in ongoing training and Branch meetings
- Administrative: Participate in special projects facilitated by various departments. Maintain and stock the lobby, teller line and vault room.
- Other duties as assigned.
Core Competencies/Qualifications
- High School Diploma
- Retail sales/service experience preferred
- Cash handling experience preferred
- Basic math skills and proficient computer skills
- Proactive and responsive personality with a high level of accuracy, attention to detail and follow through.
- Ability to communicate effectively and professionally at all levels of the organizations and community.
- Possess a positive attitude with the ability to work independently and exercise good judgment.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Syracuse, NE 68446 (Required)
Work Location: In person
Salary : $15 - $20