Program Coordinator 1- Pathways Hub Coordinator

Working title: Pathways Hub Coordinator                     

Classification title: Program Coordinator 1                 

Division: Public Health Services

Program: Health Promotion Services

UKG Project Code: Crisis Diversion Grant                   

UKG Cost Category Code: PHS Spec

FLSA status: Non-Exempt, Full Time                   

Reports to: Healthy By Design Coordinator (Program Coordinator 2)

Hourly pay scale: $ 21.66 to $ 28.14, depending on number of years of transferrable experience and internal equity

*New Position*        

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.  Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Division and Program Overview: 

Health Promotion Services of RiverStone Health exists to improve the life, health, and safety of Yellowstone County residents at the population level. Services include the prevention of poor health outcomes and health behaviors through assessment, rural school nursing, health education, community partnerships, policy, systems, and environmental strategies.

For more information, please visit: https://www.healthybydesignyellowstone.org/what-we-do/current-initiatives/resilient-yellowstone/

Job Summary:

The Pathways Hub Program Coordinator is responsible for the daily operations of the care coordination innovation component of the Yellowstone County crisis and diversion program. This position will work with community partners, including area community health workers, navigators, care managers, and like professions to establish a coordinated care model and regional hub.

Essential Functions/Major Duties and Responsibilities:

A.   Program Coordinator Responsibilities                                                     50%

• Coordinate efforts associated with the preparation of regulatory documents or submissions.

• Review clinical protocols to ensure collection of data needed for regulatory submissions.

• Participate in internal or external audits.

• Compile and maintain regulatory documentation databases or systems.

• Maintain current knowledge base of existing and emerging regulations, standards, or guidance documents.

• Identify relevant guidance documents, international standards, or consensus standards.

• Interpret regulatory rules or rule changes and ensure that they are communicated through policies and procedures.

• Maintain relevant inventories of supplies.

• Provide or coordinate services for guests, patients, staff as necessary.

• Participates in quality improvement and Emergency Preparedness activities.

• Advise clients or community groups on issues related to improving general health, including substance misuse and resource navigation.

• Advocate for individual or community health needs with government agencies or health service providers.

• Attend community meetings or health fairs to understand community issues or build relationships with community members.

• Maintain updated client records with plans, notes, appropriate forms, or related information.

• Teach classes or otherwise disseminate health information to school groups, community groups, or targeted families or individuals, in a manner consistent with cultural norms.

• Provide feedback to health and social service providers regarding improving service accessibility or acceptability.

• Refer community members to needed health and social services.

• Recruit, hire, orient, evaluate, counsel, and retain program

• Conduct performance evaluations on subordinate staff

B.   Pathway Hub Coordinator Responsibilities                                              45%

• Lead the implementation of innovation project component of the crisis diversion contract, ensuring adherence to timelines and milestones.

• Collaborate with partners to improve coordination among care coordinators, community health workers (CHWs), tenancy support specialists, peer specialist, navigators, targeted case managers and similar professions.

• Assist with continued development of the ASAP platform as an initial tool for systemic access to services to streamline access to services and ensure it aligns with the pathway hub model.

• Utilize a collaborative process to establish standards of care coordination activities, tools, and referral best practices within Yellowstone County.

• Evaluate and prioritize relevant funding mechanisms to support care coordination-like positions in both clinical and community-based settings.

• Coordinate a feasibility study for establishing a pathways community hub model for Yellowstone County, including investigation of partnerships, policy and procedural needs, funding mechanisms, strategic activities, and return on investment.

• Monitor, and record expenditures, report on grant budget, and assist in the development of budgets.

• Responsible for all aspects of grant coordination including building and maintaining partnerships, work plan development and implementation, sub-awards, trainings, evaluation, communications, deadlines, and required grant reports.

• Develop and maintain partnerships with a diverse mix of local and state organizations and individuals to enhance positive project reach and impact in Yellowstone County.

• Provide effective, strategic, and technical support to project partners.

• Serve as a spokesperson/contact for the project, and as the liaison to coordinate spokesperson(s) for community organizations, newspapers, other media and elected officials.

• Serve as a liaison to the Community Health Needs Assessment work team to align project activities as appropriate.

• Conduct and/or coordinate regular oral and written communication (including website and social media communication) about project goals, facts, policy advocacy and partner activities.

• Regularly report to service internal and external partners progress on deliverables, outcomes, and metrics.

• Produce, maintain, revise, and submit required reporting documents in a timely manner, with the Healthy By Design coordinator as final approval.

• Coordinate and communicate with grantors regarding work being implemented and required reporting.

• Perform effective public speaking to groups with varied interests and backgrounds; develop and deliver informative and persuasive communications to engage community partners to expand the reach of CHWs in Yellowstone County.

• Support sustainability efforts for care coordinator, community health worker, and similar professions throughout the state of Montana.

• Evaluate the return on investment for care coordinator, community health worker, and similar professions in partnership with supervisor and other relevant RiverStone Health staff.

• Coordinate local training activities and skill-building opportunities.

• Oversee crisis diversion support staff as appropriate.

Non-Essential Functions/Other duties as assigned                            ≥5%

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience:

Minimum Qualifications

• High School Diploma

• Equivalent of two (2) years’ experience in a directly related field such as health promotion, non-profit services, health services, or a directly related field or in experience in a position of similar or transferrable skills and duties

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Experience working with underserved population

• Bachelor’s degree in related field

• Experience working with community health workers, care managers, peer specialists, navigators, and/or related professions.

Certificates, Licenses, Registrations:

• None

Knowledge, Skills, and Abilities:

• Computer literacy, including Excel, Outlook and Word

• Thorough knowledge of the administrative policies and procedures of the agency

• Thorough knowledge of modern office procedures, practices, and equipment

• Ability to manage time sensitive projects and meet deadlines in an accurate manner

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

• N/A

Physical Demands and Working Conditions:

• Work in office and community settings including outdoors and at community events.
• Regular schedule requires some nights and weekend for events.
• Standing, bending, sitting, lifting required. 
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
• Up to 30% of travel time required for educational presentations. This includes overnight stays, by vehicle and plane. Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.

Freedom to Act & Decision Making:

• Work is structured by public health regulations and established medical practices.
• Decisions directly affect the quality of services provided to the public.
• The work is performed under the supervision and direction of the Healthy By Design Coordinator, and considerable leeway is granted for the exercise of independent judgment and initiative. 

Communications & Networking:

• Work directly with other team members to provide quality customer service for patients and customers.
• Daily written and verbal communication with external stakeholders, Healthy By Design Coalition, and RiverStone Health staff.
• Facilitates effective communication with referral sources, physicians and healthcare staff.
• Organizes and maintains community outreach programs, including developing and maintaining positive relationships

Budget & Resource Management:

• The position is responsible for managing resources including time, educational materials, and other resources necessary to deliver services.  Decisions made by the position directly affect efficiency and cost of services.

This grant funded program is on a three year renewal cycle (June 30, 2027).

Candidates can apply online and view status updates 24/7 by logging into their UKG profile. Successful candidates will be asked to submit a writing sample at time of onsite interview.

Salary : $22 - $28