What are the responsibilities and job description for the Hostess position at RIVERSTREET RIVERBOAT?
Hostess Job Description
Provide friendly, responsive service to create an exceptional dining experience for all our guests by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests at their tables.
Essential Duties and Responsibilities
- Greets guests as they enter the restaurant.
- Seat guests to their table.
- Provides guests with menus and ensures they are seated comfortably.
- Maintains restaurant’s seating chart throughout the shift.
- Keeps the hostess station neat and organized.
- Assists in rearranging tables for large parties.
- Reports any problems or issues to the restaurant manager.
- Attends staff meetings.
- Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
- Assist in bussing tables and rolling silverware.
- Thanks, guests, for dining with the Savannah Riverboat when they leave.
- Performs all other duties assigned by Management
Knowledge/Skills
- Demonstrates excellent interpersonal and customer service skills.
- Pays close attention to detail.
- Exhibits excellent organizational skills.
- Maintains a professional but friendly demeanor.
- Is capable of remaining patient and polite when speaking to frustrated guests.
- Demonstrates ability to read and interpret restaurant’s seating chart.
- Works well with a team.
- Communicates clearly and effectively.
- Possesses stamina required to remain walking and/or standing for an entire shift.
- Demonstrates strong problem-solving skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Must be able to lift up to 25 lbs.
· Must be able to stand throughout the entire shift.
· Must be able to bend, kneel, stoop, reach, and squat on a frequent basis.
