Utility Billing Clerk

Employment Opportunity

UTILITY BILLING CLERK

OPENING DATE: 02/01/2025

CLOSING DATE: Open until filled

(Job openings are posted for a minimum of three calendar days. The review and selection process may begin as early as the fourth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.)

SALARY: GRADE 7-8 Minimum $40,044.08 - Maximum $61,376.69 ($19.25 - $29.51 hourly; salary will be dependent upon education and experience)

GENERAL DESCRIPTION:

Under the direction of the Utility Billing Supervisor, assists with billing and collections, account maintenance/set-up, new meter requests, scanning, and customer inquiries related to all utility accounts (which include water, garbage, and stormwater) with great attention to detail. Handles all cash receipting for the city.

EXAMPLES OF DUTIES:

(These examples are not all-inclusive)

Process and maintain all aspects of customer accounts; new accounts, terminations, meters, garbage, service, and any other requirements dealing with a customer account. Balance daily transactions. Prepare and process daily bank deposits. Accept, enter, and validate payments for the city. Process billing information, including researching, correcting, and communicating errors. Answer incoming calls about customer accounts, including assessments from title companies, billing questions, and other general customer service issues. Scan all customer accounts. Rent hydrant meters. Assist with loading and unloading handheld meter reading equipment. Assist with month-end processing. Assist customers at the counter. Act as a cashier for the city. Maintain all aspects of the dumpster program. Audit, maintain and track secondary non-users. Audit, maintain and track senior resident rates for those qualifying for the low-income circuit breaker program. Back up for utility billing supervisor when needed. Serve as backup to other departments, as needed. Any other responsibilities that would be required to maintain effective operations of the department.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required.
• 2 years' experience in customer service required.
• 2 years' experience in computer keyboard/data entry and ten-key by touch required.
• 1 years' experience working in a billing department, preferably in a government utility billing department is preferred for level 1.
• 2 years' experience working in a billing department, preferably in a government utility billing department is required for level 2.
• 2 years' experience in office-related work, accounts management or other related experience preferred.
• Advanced skills in ten-key required.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong oral communication, analytical, and decision-making skills required.
• Must have good written communication skills.
• Required to have excellent ability to multi-task, problem-solve, team interactions/effectiveness, interpersonal skills, and customer orientation.
• Ability to remain calm and professional in difficult situations.
• Ability to manage projects simultaneously.
• Must be able to work evenings, weekends, and some holidays when needed; the schedule may vary on a weekly basis.
• Positive attitude and ability to work with a variety of different people at various levels.
• Must be able to operate all office equipment.

SPECIAL REQUIREMENTS:

Successful candidates must pass a pre-employment drug test, background screen, provide a copy of current driving record in good standing, and provide employment verification with form I-9. This position has a six-month probation period.

TAKE NOTE:

We will correspond via email so be sure that Riverton City and Applicant Pro domain is selected for your safe senders' list.

Riverton City is an Equal Opportunity Employer.

Salary : $40,044 - $61,377