Coordinator Back Office RN-Sheridan

· Perform the duties and responsibilities of a licensed or certified clinical provider within the scope of responsibilities and licensing body. This may include, but is not limited to rooming patients, drawing blood, taking vital signs, entering data, documenting in the patient record, etc.

· Coordinate the duties and schedule of back-office support staff. Delegate duties appropriately and provide shift leadership of back-office support staff while performing similar duties.

· Take initiative to complete unassigned tasks. Ensure a smooth operation of the medical practice, answer phones, perform telephone triage, answer questions, assist with information gathering, communicate and implement physician/provider orders and assist staff as required in daily duties.

· Performs as a liaison between providers, staff, and patients. May conduct staff meetings. Functions as a resource to the staff.

· Floats between back office, triage office and front desk. May assist with phone calls, authorizations, walk ins, infusion nurse’s needs, and centralized scheduling.

· Relay performance and operational issues regarding clinical staff to the manager for appropriate follow-up. Assist to improve workflows.

· May conduct and oversee training of others on specific processes or programs, i.e., supplies, data entry, time keeping, compliance, etc.

· Ensure and appropriate par levels of medical and clerical supplies are maintained. Coordinate the stocking of received supplies and materials. Maintain waiting rooms, exams rooms, and back-office area.

· Contribute information and feedback regarding practice employee performance to the manager for inclusion in clinical staff performance evaluations.

· Gather patient assessment information relating to patient's learning and education ability, patient education and patient family education.

· Assess and document patient condition to the specifications of the physician/provider and written policies and procedures. Determine appropriate intervention(s). Report changes in patient condition to physician accurately and timely.

· Document all actions taken in patient medical records in a timely manner. Ensure legible and required signature authenticated documentation to maintain complete medical records.

· Arrange diagnostic testing, specialist appointments and hospital admissions as required.

· Perform phlebotomy, administer injections, immunizations, special procedures and complete laboratory testing in compliance with written policies and procedures.

· Perform all Quality Assurance functions and procedures necessary to meet and maintain regulatory requirements. Attend continuing education as needed or required.

· Other duties as assigned.