What are the responsibilities and job description for the Rehab Patient Access Specialist position at Riverview Health?
Job Summary
The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.
Job Responsibilities
- Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.
- Ability to schedule patients and clients accurately and efficiently on a daily basis. Ability to multi-task these duties with other Patient Access responsibilities.
- Ability to work well under pressure and remain calm while maintaining positive patient and provider relations. Ability to appropriately prioritize and problem solve through the day.
- Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.
- Calls insurance companies for precertification’s and authorizations.
- Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible
- Maintain compliance with HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
- The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations. Responsible to train other Patient Access Associates in all duties.
- Must be able to perform other duties as assigned.
Education Requirements
- Minimum: High School Diploma or equivalent.
- Preferred: High School Diploma and Certified Heatlhcare Access Associate (CHAA) Certification or national recognized PFS Certification
Experience Requirements
- Minimum: three (3) or more years of customer service or related experience.
- Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.
License/Certification Requirements
- Minimum: None
Education
Preferred- GED or better in Other
- High School or better in Other
