What are the responsibilities and job description for the Hotel General Manager position at Riverview Holdings LLC?
Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our team and ensure the highest standards of hospitality and guest satisfaction at our hotel. The ideal candidate will have a strong background in hotel management, with a focus on customer service and operational excellence. This role requires a proactive leader who can effectively manage staff, oversee daily operations, and enhance the overall guest experience.
Duties
- Oversee daily hotel operations, ensuring all departments function smoothly and efficiently.
- Manage front desk operations, including check-in/check-out processes and night audit procedures.
- Foster a positive work environment through effective leadership and team building.
- Develop and implement strategies to enhance guest relations and improve customer service standards.
- Handle guest inquiries, complaints, and feedback with professionalism and care.
- Coordinate with various departments to ensure seamless communication and collaboration.
- Monitor hotel performance metrics and implement improvements as needed.
- Ensure compliance with health, safety, and hospitality regulations.
- Assist in budgeting and financial planning for the hotel’s operations.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on guest relations.
- Experience in front desk operations, including familiarity with phone systems and phone etiquette.
- Knowledge of night audit procedures is preferred.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail.
- Marriott and/or Hilton experience preferred!
Join us in creating memorable experiences for our guests while leading a dedicated team in an exciting hospitality environment!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $60,000