What are the responsibilities and job description for the Patient Specialist (Part-Time) position at RIVERVIEW SURGICAL CENTER LLC?
Job Details
Job Location: Riverview Surgery Center - South Sioux City, NE
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Day
Job Category: Admin - Clerical
Description
The part-time patient specialist manages essential front-office operations, including professionally and promptly answering phones and warmly welcoming patients and visitors. This role works Tuesdays, Wednesdays, and Thursdays.
- Adhere to and support the mission, vision, and values of Riverview Surgical Center.
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Serve as the initial contact point for patients.
- Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette and direct calls to appropriate personnel.
- Collect copayments and/or balances due.
- Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information.
- Facilitates patient flow by notifying the staff of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
- Prepare new patient charts.
Qualifications
- Must have high school diploma and or equivalent.
- Previous patient contact in a Medical practice would be an advantage.
- Must be able to pay attention to details and accurately input data.
- Must have knowledge but not limited to – medical terminology, telephone system, copy machine, calculator, fax machine, Microsoft Word processing software, Electronic Medical Record.
