Concierge

Job Overview:

We are seeking a highly motivated and customer-oriented Concierge to join our team. The ideal candidate will provide exceptional service and assistance to guests, residents, or clients, ensuring their needs and requests are met promptly and efficiently. This position requires excellent communication skills, a proactive attitude, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Greet guests, residents, or clients with a friendly and professional demeanor.
• Guest Check In and Check Out: Greet guests warmly process check ins, provide keys. Assist with check out procedures, ensuring a smooth departure experience.
• Provide information about the property, local attractions, and available services.
• Assist with reservations for dining, entertainment, transportation, and special events.
• Handle guest inquiries and requests, ensuring they are addressed promptly and accurately.
• Coordinate delivery and pick-up of items (e.g., mail, packages, groceries).
• Maintain a thorough knowledge of local events, businesses, and services.
• Handle complaints or concerns in a calm and professional manner, escalating issues to management as needed.
• Ensure that the lobby and concierge desk are kept tidy and organized.
• Reservations: Ensure accuracy and timely confirmation of reservations.
• Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guest.
• Safety and Security: Monitor the security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.
• Provide VIP and personalized services, going above and beyond to ensure guest satisfaction.
• Stay updated on all relevant property information, policies, and services to answer guest questions efficiently.

Skills and Qualifications:

• High school diploma or equivalent; a degree in hospitality or related field is a plus.
• Proven experience in a customer service role, preferably as a concierge or front desk associate.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of local area, attractions, and services is a plus.
• Proficiency in Microsoft Office and concierge management software (e.g., Opera, Maestro, or similar).
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Physical Requirements:

• Ability to stand or sit for long periods.
• Occasional lifting or carrying of items, such as packages (up to 25 lbs).
• Must be able to interact with guests and staff in a fast-paced environment.

Benefits:

• Competitive salary
• Health, dental, and vision benefits
• Paid time off (PTO)
• Opportunities for professional development and growth
• [Other benefits specific to your company]