What are the responsibilities and job description for the Regional Manager, Diagnostic Specialists - Mid-Atlantic position at Rivian?
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Diagnostic Specialist Regional Manager role is first and foremost responsible for serving the needs of the team, the region, our cross-functional partners as well as the individual members of the team. Utilizing the leadership skills that have been honed through years of working closely with individuals and teams, coupled with the tools of management, the DS regional manager will recognize areas of opportunity, communicate effectively, and respond responsibility to the support needs of the cross-functional collaboration between the Diagnostic Specialist Team, its members, and partners. Fundamental to this is that we shall never lose sight of the impact to the Rivian Owners that our business partners serve. In this role, the Diagnostic Specialist Regional Manager will travel with an appropriate frequency every quarter determined to be functionally important for building, growing, and maintaining individual, regional and business partner relationships. The Diagnostic Specialist team operates with a strong sense of individual self-management, focused on delivering above our high standards of quality. The Diagnostic Specialist Regional Manager role is intended to complement this aspect of the team dynamic through conscientious support.
Responsibilities
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Diagnostic Specialist Regional Manager role is first and foremost responsible for serving the needs of the team, the region, our cross-functional partners as well as the individual members of the team. Utilizing the leadership skills that have been honed through years of working closely with individuals and teams, coupled with the tools of management, the DS regional manager will recognize areas of opportunity, communicate effectively, and respond responsibility to the support needs of the cross-functional collaboration between the Diagnostic Specialist Team, its members, and partners. Fundamental to this is that we shall never lose sight of the impact to the Rivian Owners that our business partners serve. In this role, the Diagnostic Specialist Regional Manager will travel with an appropriate frequency every quarter determined to be functionally important for building, growing, and maintaining individual, regional and business partner relationships. The Diagnostic Specialist team operates with a strong sense of individual self-management, focused on delivering above our high standards of quality. The Diagnostic Specialist Regional Manager role is intended to complement this aspect of the team dynamic through conscientious support.
Responsibilities
- Support, Guide and Manage a team of location based Diagnostic Specialists within the designated regional territory.
- Travel regularly for onsite engagements, check-ins, and specialized support needs.
- Provide cross-functional and cross-collaborative support as needed in parallel with partnered regions.
- Build and support a well-qualified team of Diagnostic Specialists Business Partners focused on support of Rivian’s Service Operations.
- Serve your team both as a Business Partner and Liaison between the location-based Diagnostic Specialist and the Field Service Operations Management partners.
- Help your team of Diagnostic Specialists build, support and/or maintain diagnostic best practices, processes, tools, and resources
- Support a “Customer Centric” view in team and cross-functional collaborations.
- Collaborate on improving the customer experience through decreasing complications in the diagnostic to repair process.
- Help maintain a culture of responsibility and accountability through the clear setting of goals and expectations.
- Develop sustainable team culture and positive work environment to maximize team member retention.
- Develop team member skills through coaching, training and mentorship.
- Support, coach and mentor Team expectations of excellence in routine documentation, reporting and effective communication.
- Build, support, and maintain excellent cross functional team relations.
- Encourage and support ALL Service Diagnostic feedback, enabling RIVIAN to build and improve upon high quality Diagnostic Support expectations.
- Provide input that supports our internal data analytic team with desired data structures to help support, maintain and grow the measures of quality that are in our core values.
- 5 years management / leadership experience of teams, with an emphasis on Technical Support
- 5 years business partnership experience working closely with cross-functional teams and stakeholders in a technology focused environment
- 5 years of career experience in automotive engineering or automotive diagnostics
- Travel requirements are estimated at 40% but can vary by region and by quarter
- Experience with diagnostic strategy and process development, documentation, as well as appropriate and effective content distribution.
- A “Continuous Improvement” mindset with a strong and consistent ability to “Zoom Out” and “Ask Why”
- Broad experience defining, launching, and driving strategic process design initiatives to establish and improve internal and external processes and operations
- A demonstrated ability to understand, document, and transform complex processes for business partners operating at different levels
- Experience identifying opportunities and promoting the development of training programs and resources is a plus
- Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
- Experience in a startup environment and while scaling teams is a plus
- Strong written and verbal communications skills
- Engaging and Approachable demeanor, Self-Motivated, and aligning with an internal compass that points towards excellence and positive outcomes.
- Extremely detail oriented
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
