What are the responsibilities and job description for the Customer Service Representative position at Rivistas Subscription Services?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and address customer needs will play a crucial role in enhancing client satisfaction and loyalty. This position requires strong phone etiquette, as well as the ability to analyze customer inquiries and provide appropriate solutions.
Duties
- Manage inbound and outbound calls with professionalism and courtesy.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Maintain accurate records of customer interactions and transactions in the office system.
- Collaborate with team members to ensure high-quality client services are delivered consistently.
- Provide support for sales initiatives by effectively communicating product features and benefits.
- Uphold company policies while ensuring customer satisfaction remains a top priority.
Experience
- Previous experience in customer service or client services is preferred.
- Proficiency in English is required; bilingual or multilingual candidates are highly valued.
- Familiarity with office environments and standard office software applications is beneficial.
- Strong skills in outbound calling, phone etiquette, and effective communication are essential.
- Ability to analyze situations quickly and provide effective resolutions to customer issues.
Join us in delivering outstanding service to our clients while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Work Location: Hybrid remote in Wilmington, NC 28403
Salary : $15 - $18