Host/Hostess

Overview
Rizzuto's Ristorante & Chop House in Lakeview is seeking a professional and passionate Host/Hostess to join our dynamic team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in setting the tone for their visit. Your hospitality skills will ensure that every guest feels welcomed and valued, contributing to a positive dining atmosphere. Day to day tasks will include greeting and seating guests, answering the phone, making reservations, maintaining menus, and more.

Duties

• Greeting guests upon entering the building and opening the door for any guest needing assistance.
• Seating guests following a rotation as best as possible while still accommodating a guest’s request to sit in a certain area.
• Using an ResyOS app to update the seating charts and rotation status.
• Keeping up with and following a wait list as well as a list of reservations simultaneously.
• Answering the phone to answer simple guest questions, taking messages for managers, taking reservations and transferring private party requests to the sales department.
• Maintain the flow of service at all times.
• Communicating to the manager, chef, and server of any VIP guests arrival as well as any special requests specified.
• Helping the runners reset tables as much as possible.
• Calling and confirming reservations daily.
• Arranging tables for reservations and presetting them with menus and any other specifically requested items prior to the guests’ arrival.
• Keeping up with the status of seated tables consistently so that proper wait times are given out and reservation times are met.
• Alerting the manager when more menus need to be printed.
• Strong communication skills with ability to work well with other team members
• Maintain a positive attitude in the workplace while treating guests and coworkers with respect
• Follow company uniform and appearance guidelines
• Maintain cleanliness of the restrooms during hours of operation
• Thanking guests as they are leaving and inviting them back. Communicating any feedback given as the guest exits to the manager.
• Perform side work and closing duties as assigned.
• Work efficiently and complete required tasks within assigned time frame.
• Attend all scheduled employee meetings and participate in a meaningful way.
• Other duties as assigned.

Requirements

• High school graduate or equivalent is preferred.
• A minimum of 2 years experience in a similar role, preferred.
• ATC Responsible Vendor’s License
• Basic math and computer/tablet skills.
• Ability to stay professional in a stressful work environment.
• Ability to work in a team environment and maintain a professional manner.
• Superb multitasking skills and an eye for detail.
• Available to work different hours including weekends, days, nights, and holidays.
• Positive, engaging personality and professional appearance.
• Ability to uphold company standards relating to appearance and dress.
• Exceptional interpersonal and communication skills as well as strong task and time management abilities.
• Able to stand and walk for extended periods of time, up to eight hours per day. Able to reach above head and shoulder levels. Able to twist, kneel, bend and crawl. Able to squat and crouch. Able to perform sweeping motion, front-to-back and side-to-side. Able to work in confined spaces. Able to tolerate exposure to dust and cleaning chemicals. Able to climb stairs and ladders.
• Knowledge of principles and processes for providing customer services. This includes meeting quality standards and company standard policies and procedures.
• Able to listen and follow instructions, work unsupervised, and adapt to changing situations.
• Displays integrity and honesty and maintains a positive attitude towards managers, co-workers, guests and visitors.
• Comply with all company policies

Join us as we strive to deliver outstanding service and create lasting impressions for our valued guests!

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Relocate:

• New Orleans, LA 70124: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $15