What are the responsibilities and job description for the Plumbing Service Manager - Orlando position at RJ Kielty?
Scope: Oversee the operation of the Plumning service department with the intent to deliver 100% customer satisfaction.
Responsibilities:
- Customer acquisition and retention/ deal with customer complaints
- Marketing for Orlando area. Grow department
- Employee acquisition and retention
- Help technicians with technical problems and job pricing
- Oversee dispatch operation
- Build on call schedule
- Drug test and background check service employees
- Check and supervise service jobs to make sure they are done properly and priced correctly
- Employee training and instruction to make service techs more efficient
- Keep track of service employee files in Bamboo HR software
- Explain policies and procedures to new employees. Initial new hire training
- Process invoices for billable service calls weekly and new construction warranty service calls
- Discharge of service employees
- Make sure that prices are checked for purchasing material
- Schedule and instructing tech meetings
- Evaluate tech performance and submit raises
- Approve and submit employee tool loans
- Oversee work of service warehouse personnel
- Follow up on customer estimates
- Commercial estimates and remodel
- Maintain a clean and organized work space
- Help team when needed
Benefits:
- Great opportunity for advancement
- 401k
- Financial Planning Services
- Quarterly Bonuses
- Vacation
- Holiday
- Health
- Vision
- Dental
- Supplemental Insurances
- Employee Referral Program
- Company Paid Life Insurance
- Company Vehicle and more…
Come into our Orlando office to fill out application -or- Go to www.rjkielty.com/careers to fill out application online.
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