What are the responsibilities and job description for the Technical Service Representative position at RJ Young Company?
Responsibilities:
- Perform field service activities on digital scanning and multifunctional devices
- Set up and configure the multifunctional device to print and scan on a customer’s network
- Interact with customers to ensure satisfaction
- Keep accurate records of daily activities
- Work with sales team to identify solution opportunities
- Printing and scanning knowledge will be needed to complete the following service requests; basic MFP connectivity install, equipment upgrade, and troubleshooting print/scan functionality of existing equipment
- Recognize when an issue needs to be escalated to the appropriate co-workers; customer trainer, advanced connectivity tech, sales rep, or their Service Manager
- Other responsibilities include; documenting call data via Remote Tech, using manufacturer web sites to get the latest data, tracking mileage, submitting bi-weekly payroll, submitting sales leads, maintaining appearance in conjunction with department dress code, providing end users with basic hardware training, attending meetings and training as required by their Service Manager, following parts warranty procedures, clearing charge calls, keeping their company vehicle clean, and getting their company vehicle maintained per the Fleet Managers guidelines.
Products and Services
- Multifunction products
- Stand alone facsimiles, printers, scanners, and copiers
- Basic network support
Experience
Required- 1 year(s): Driving
- 1 year(s): Customer Service
Education
Required- High School or better
- Technical/other training or better in Technology Management Services or related field
Skills
Required- Oral Communication
- Critical Thinking
- Organization Skills
- Self-Management
- Problem Solving
- Customer Service
- Conflict Resolution
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
