What are the responsibilities and job description for the IT Help Desk / Administrator position at RJO Consulting?

Job Description

Greetings,

Our manufacturing client is looking to hire an IT Administrator. This is a fulltime, direct hire employee, position in Addison, IL with competitive compensation, generous benefits and career growth opportunities.

PRIMARY RESPONSIBILITIES :

As the primary contact for Help Desk, provide professional and respectful service to all employees and members of the organization.
Extraordinary attention to detail in assigned tasks.
Assist users with issues related to desktop / laptop computers, tablets, cell phones, printers, scanners, or other technology resources.
Perform deployment of new laptops, tablets, workstations, as well as upgrades.
Assist users with issues related to Microsoft technologies and Engineering software applications.
Learn and support the roll-out of new applications.
Maintain asset records for all IT related equipment and licensing.
Research solutions for technology issues, as needed.
Support CIO in successful project delivery

KNOWLEDGE AND SKILL REQUIREMENTS :

Working knowledge of computer equipment, such as : computers, tablets, laptops, networking equipment, as well as computer components, in order to identify problems and introduce repairs or replacements.

Experience managing and maintaining the following operating systems : Windows XP, Windows 7, Windows 8 / 8.1, Windows 10, iPhone iOS, and Android.

Experience working with and troubleshooting issues with Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, and so on)

Basic knowledge of network functions and services (TCP / IP VLANs, DHCP, DNS, IP configuration on endpoint devices)

Experience with Microsoft Active Directory; ability to add and remove users and rights.

Excellent written and oral communication skills

Strong analytical and logical problem-solving skills.

EDUCATION :

Computer Related Degree

Industry Certifications and / or Relevant Experience

Interested? Or know someone who is? Email your resume to shawn.arbid@rjo-consulting.com

Referrals are greatly appreciated

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