Admin Clerk (Inbound) - 2nd Shift

Schedule/Shift: Monday - Friday / 4:00 PM - 12:30 AM ($20/hr)

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties And Responsibilities

• Enter customer orders and scan / index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.
  
  

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be Phone Assertive.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
  
  

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 2 years of clerical experience.
• Basic transportation / logistics experience.
  
  

Education And/or Experience Required

• High School Diploma or general education diploma (GED) is preferred.
  
  

This is not the JD in its entirety.