What are the responsibilities and job description for the Waver Clerk - 2nd Shift position at RJW Logistics Group?
OUR PEOPLE ARE OUR FUTURE. THATS WHY THEY COME FIRST.
RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees success and to producing continuous innovation that drives the retail logistics industry forward.
What do we offer?
We offer a unique work environment that rewards performance with a strong corporate structure where Safety is our number one priority.
Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties And Responsibilities
RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees success and to producing continuous innovation that drives the retail logistics industry forward.
What do we offer?
We offer a unique work environment that rewards performance with a strong corporate structure where Safety is our number one priority.
- Career growth
- Weekly pay
- 401K Retirement Plans
- Health Insurance
- Paid Time Off
- Employee discounts
Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties And Responsibilities
- Enter customer orders and scan / index documents as required.
- Schedule the pick ups and delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
- Clearly understand goals, policies, and procedures of RJW.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Other tasks as assigned by manager.
- Positive telephone personality.
- Capable of being trained to be Phone Assertive.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 1 2 years of clerical experience.
- Basic transportation / logistics experience.
- High School Diploma or general education diploma (GED) is preferred.
- Experience with the electric pallet jack (EPJ) or reach truck is required.
