Admin Clerk 2

Shift: 2nd shift Mon-Fri 4pm-12:30am

Job description

To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties and Responsibilities:

· Enter customer orders and scan / index documents as required.

· Schedule the pick ups and delivery of customer loads.

· Properly document orders in computer and update customer contact information.

· Assign, consolidate and update local drivers to assist local dispatch in the dispatch system.

· Oversee local dedicated account billing and special hourly billing weekly.

· Enter called in order entries, emailed orders and scan back up orders in the system.

· Enter broker orders received from LTL planner and scan all brokers and all back haul paperwork from Fleet Managers loads into system.

· Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.

· Clearly understand goals, policies, and procedures of RJW.

· Communicate customer problems, leads, and inquiries to the appropriate personnel.

· Maintain confidentiality of company information.

· Recommend improvements and implement approved improvements.

· Update reports as required by operations manager and COO.

· Back up for other clerical Transport person when on vacation or days off.

· Other tasks as assigned by manager.

Additional Responsibilities:

· Positive telephone personality.

· Capable of being trained to be ‘Phone Assertive’.

· Exceptional customer service skills.

· Organizational and scheduling skills.

· Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

· Basic office clerical skills..

· 1 – 2 years of clerical experience., type 40w pm

· Basic transportation / logistics experience.

Education and/or Experience Required:

High School Diploma or general education diploma (GED) is preferred.

This is not the JD in it’s entirety

Job Type: Full-time