What are the responsibilities and job description for the Computer Support Associate - Waterloo position at RK Management Consultants, Inc.?
Job Duties:
Pay rate: $18-$23 per hour, depending on qualifications and experience
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
- Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
- Responsible for effective e-mail communications and ability to create and maintain basic
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations.
- Applies some technical knowledge in the support of processes or operations
- Knowledge of computing and networking concepts and fundamentals
- Experience with AV/conference room support is required
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of Agile methodology
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Pay rate: $18-$23 per hour, depending on qualifications and experience
Salary : $18 - $23
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