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Computer Support Associate - Waterloo

RK Management Consultants, Inc.
Waterloo, IA Full Time
POSTED ON 1/9/2025 CLOSED ON 2/7/2025

What are the responsibilities and job description for the Computer Support Associate - Waterloo position at RK Management Consultants, Inc.?

Job Duties:

  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
  • Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
  • Responsible for effective e-mail communications and ability to create and maintain basic

documents/records:

  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations.
  • Applies some technical knowledge in the support of processes or operations

Job Requirements:

  • Knowledge of computing and networking concepts and fundamentals
  • Experience with AV/conference room support is required
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of Agile methodology
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered

Seeking candidates for 1 st , 2 nd , and 3 rd shifts

Pay rate: $18-$23 per hour, depending on qualifications and experience

Salary : $18 - $23

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