Elevating Client Service with Excellence
Client Service Coordinator
RKG Law seeks a dedicated and enthusiastic individual to join our Client Service Team. If you have a passion for delivering outstanding client service, thrive on taking strong initiative, are naturally curious and enjoy being in a dynamic work environment, we invite you to consider this exciting opportunity with us.
At RKG Law, we believe in elevating the client experience through professionalism, innovation, and a commitment to excellence.
What We Offer
- A collaborative and dynamic workplace where your initiative and skills are valued.
- Opportunities to grow and make a meaningful impact while supporting our clients and a team of dedicated legal professionals.
- A chance to work in an environment where innovation, client service, and continuous improvement are at the core of everything we do.
What You’ll Do
Client Intake Management : Oversee the client intake process from initial contact to the start of work, ensuring a smooth and welcoming experience.Schedule & Facilitate Appointments : Coordinate appointments and initial consultations, showing our commitment to both exceptional client service and innovative solutions.Collaborate Across Teams : Work with attorneys and support staff to ensure client files are accurate, well-organized, and up-to-date.Administrative Support : Provide proactive support across departments, helping to maintain efficiency and streamline processes.Database & Document Management : Assist in managing the firm’s contact database and document management system, helping to enhance utilization and organization.Phone & Front Desk Coverage : Ensure a professional, friendly, and welcoming atmosphere during phone calls and front desk interactions.Continuous Improvement : Contribute to our ongoing commitment to excellence in client service and process enhancement.What We’re Looking For
Exceptional Client Service Skills : Demonstrated ability to build rapport and deliver exceptional service with professionalism and a positive attitude.Attention to Detail : A keen eye for accuracy and organization in managing client files, schedules, and data.Tech-Savvy Mindset : Proficiency in Microsoft Word, Excel, and Outlook, familiarity with practice management systems and document management software (Worldox experience a plus).Adaptability & Initiative : Ability to quickly learn new software and tools to improve efficiency and accuracy within the firm. Self-motivated and capable of working independently.Confidentiality & Integrity : A strong commitment to maintaining confidentiality and acting with professionalism.Strong Organizational Skills : Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.Problem-Solving Mindset : A proactive approach to identifying and solving challenges to enhance workflow and client service.Natural Curiosity : Willingness to learn legal processes and a desire to expand knowledge in the field.Ready to Learn More?
Submit your resume and salary expectations to cds@rkglaw.com. Tell us why you would be a great fit for our team. We are looking for someone who shares our professionalism, excellence, teamwork, and innovation values.
Whether you are an ambitious student, an experienced professional looking for a change, or someone with a diverse background, we encourage you to apply. At RKG, we welcome all levels of experience and embrace candidates who share our values and bring a fresh and innovative perspective.
