What are the responsibilities and job description for the Parts Specialist position at RKJ Equipment?
Job Title: Parts Counter Specialist
Overview: We are seeking a Parts Counter Specialist to join our dynamic team. The Parts Counter Specialist will be responsible for assisting customers, technicians, and internal staff in identifying, locating, and providing agriculture parts and accessories. This role requires excellent customer service skills, attention to detail, and a strong understanding of agricultural parts and systems.
Key Responsibilities:
1. Customer Service:
- Greet customers and provide exceptional service in person, over the phone, and via email.
- Assist customers in identifying their agriculture parts needs and recommend appropriate solutions.
- Provide accurate pricing, availability, and delivery information for parts and accessories.
- Handle customer inquiries, complaints, and returns promptly and professionally.
2. Parts Identification and Ordering:
- Utilize electronic parts catalogs and other resources to identify and locate automotive parts and accessories.
- Process parts orders accurately and efficiently, ensuring timely delivery to customers and technicians.
- Maintain accurate records of parts transactions, including orders, receipts, and inventory levels.
- Collaborate with vendors and suppliers to source parts not in stock and negotiate pricing and delivery terms.
3. Inventory Management:
- Monitor and replenish inventory levels to ensure adequate stock of high demand parts and accessories.
- Conduct regular inventory counts and reconcile discrepancies to maintain accurate inventory records.
- Organize and maintain the parts department to optimize efficiency and accessibility.
4. Technical Support:
- Provide basic technical assistance and advice to customers and technicians regarding parts installation and compatibility.
- Stay informed about product updates, recalls, and service bulletins related to agriculture parts and accessories.
- Collaborate with service technicians and other staff to resolve technical issues and address customer concerns effectively.
- Keep the store clean, presentable, and welcoming to customers
- Other duties as assigned
Qualifications:
- High school diploma or equivalent; additional education or training in automotive/ agriculture technology is preferred.
- Proven experience in parts sales or a related field.
- Strong knowledge of agriculture systems, parts, and accessories.
- Excellent communication and interpersonal skills.
- Proficient computer skills, including experience with parts catalogs and inventory management systems.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with a commitment to accuracy and customer satisfaction.
- Ability to lift and move heavy objects and stand for extended periods.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for advancement and professional development within the company.
- Employee discounts on parts and services.
Join our team and become an integral part of our commitment to providing exceptional service and support to our customers and community. Apply now to start your career as a Parts Counter Specialist with RKJ Equipment!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- Willcox, AZ 85643: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25