What are the responsibilities and job description for the Customer Success Executive position at RL People?
As a Customer Success Executive at RL People, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction and retention, and driving revenue growth through upselling and cross-selling opportunities.
Responsibilities:
- Customer Onboarding: Ensure seamless onboarding of new customers, providing comprehensive training and support to ensure successful adoption of our products and services.
- Customer Relationship Management: Foster strong relationships with key stakeholders, ensuring timely payment and efficient processing of sales orders.
- Sales Performance: Track and report sales performance, ensuring alignment with overall sales goals and contributing to the development and implementation of monthly sales strategies.
Qualifications:
- Strong communication, negotiation, and interpersonal skills.
- Proven experience in sales and customer relationship management.
- Ability to manage customer accounts, prepare quotes, and enter sales orders.
- Excellent written and verbal communication skills.
- Data entry and CRM software experience.
