What are the responsibilities and job description for the Customer Service Representative position at RM Palmer Company LLC?
#ComeJoinTheFun as our new top-notch Customer Service Representative and contribute to #MakingCandyFun
R.M. Palmer Company, LLC designs, produces, packages, and ships seasonal chocolate novelties. Its products include filled chocolates, solid chocolates, chocolate bars and balls, chocolate cups and coins, chocolate patties, and seasonal products. In addition to their own branded products, the Company co-manufactures both seasonal and everyday products for other large branded companies. Today, the Company operates out of two manufacturing facilities and one distribution facility with ~600 full-time employees. R.M. Palmer Company, LLC has some of the most differentiated manufacturing capabilities in the industry as one of the only companies in the U.S. able to make hollow molded chocolate candy products and multicolor chocolate candy novelties.
This position provides customer service support to our customers and consumers as well as administrative support to the sales team and broker network.
Customer Service Representative Duties:
- Support Account Managers and collaborate with brokers.
- Handle consumer inquiries and respond to emails from brokers, customers, and consumers.
- Manage customer compliments, complaints, and order processing via email, phone, and EDI.
- Create presentations, order samples, and enter local pick-up orders.
- Assist with forecasting, backorder processing, and item setup.
- Act as a liaison between brokers, customers, and logistics for on-time delivery.
- Strong multitasking, problem-solving, and organizational skills.
- Excellent customer service, communication, and Microsoft Office skills.
- Previous experience in customer service and knowledge of sales procedures is required.
- Previous experience in customer service within manufacturing is preferred.
The R. M. Palmer Company provides safety education and training to all our employees in GMP Regulations, Food Safety Guidelines, Food Quality Programs, Employee Safety, and on SQF (Safe Quality Food) requirements on an annual basis. In return, the Company expects and insists that all employees recognize their individual obligation to conduct themselves with due regard not only for their own safety but for the safety of their fellow employees and to incorporate the food training to the products that are being produced for public consumption. Additional training may be required depending on the job assignment. More detailed information is spelled out in the essential functions of this job description.
