Dispatch Supervisor

POSITION OVERVIEW :

RMA is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve.

We are a national firm with a global reach serving national and international clients from 30 offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms.

With a 60-year history, RMA has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

The Dispatch Supervisor will be working out of our HQ office in Rancho Cucamonga, CA.

Job Overview :

The Dispatch Supervisor is responsible for the overall management and optimization of dispatch operations. This key role involves overseeing the efficient allocation of resources, ensuring timely pick up of samples, and maintaining high levels of customer satisfaction. In essence, the Dispatch Supervisor is the centerpiece of the company's operational success, ensuring smooth and efficient workflows that meet customer needs and company objectives.

Key Responsibilities :

Ensure the efficient and effective dispatch of personnel and resources to meet operational demands while maintaining safety and customer satisfaction.

Responsibilities include :

• Efficiently managing resources and ensuring timely execution of our services.
• Supervise and mentor dispatchers, providing guidance and support on operational procedures.
• Oversee daily dispatch operations, including assigning jobs, scheduling deliveries, and monitoring progress.
• Train new dispatchers on company policies, procedures, and the use of dispatch software.
• Communicate effectively with customers, addressing their inquiries and resolving any issues promptly.
• Build and maintain positive relationships with customers.
• Conduct performance reviews, provide feedback, and address any performance issues.

Qualifications :

Skills :

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential